Smart Grid Details - Our Company - Duke Energy

.signin-box { display: none; } .signin-unavailable { } .unavailable { display: none; } .signin-module .form-title.account { display: none; } .tertiary-nav { display: none; } .general-form-styles { display: none; } .page-intro.error { display: none; } .unavailable { display: none; }

Welcome to Duke Energy. Please select your state. It looks like you're in .

Knowing where your account is located will help us serve you better. Confirm or CHANGE STATE

{DB9657AE-8662-4CE8-BEF6-67362F9E785F}

Select your service location on the interactive map.

Duke Energy Progress

Duke Energy
Progress

Duke Energy
Progress

Or

Enter the ZIP code of your service location.

Based on your ZIP code, we need to know your street address so we can customize your experience.

We are unable to match the address entered

Please enter a valid zip code

Hi, looks like you have JavaScript turned off or cookies disabled. Many features on this site require them to be enabled. For more help, seeTROUBLESHOOTING.

Related Questions

{{item.value}}

Recommended Results

Common Searches

{{item.DisplayTitle}}

Florida

Indiana

Kentucky

North Carolina

Ohio

South Carolina

Where is your service in ?

Select your service location on the interactive map.

Duke Energy

Duke Energy
Progress

Duke Energy

Duke Energy
Progress

Or

Enter the ZIP code of your service location.

Based on your ZIP code, we need to know your street address so we can customize your experience.

We are unable to match the address entered

Please enter a valid zip code

You selected {{stateName}}

We're reloading the page to show you content for your location.
- Overview
- About Us
- Careers
- Environment
- Investors
- News Center
- Social Media
- Sustainability
- ESG
Have a question? Type it here

Related Questions

{{item.value}}

Recommended Results

Common Searches

{{item.DisplayTitle}}
{{modal.title}}

We matched your question to:

{{modal.search}}

Best Response:

We matched your question to:

{{modal.search}}

Best Response:

Were you looking for the following information?

{{q.title}}

We found multiple responses to your question.

Please choose the response below that best suits your needs:

{{q.title}}

How satisfied are you with the answer?

How satisfied are you with the answer?
Very satisfied

Somewhat satisfied

Not satisfied

Thanks for your response!

You may also be interested in...

{{q.title}}

We were unable to find a direct answer to your question.

Please try rephrasing your question as you search our site.

What's Changing

See how our latest changes are making it all easier.

Before Smart Grid	New Smart Grid Capabilities
Customers have limited choices.	The smart grid is paving the way for more products and services to better suit individual customer needs. These include energy- and cost-saving programs.

Capabilities before grid modernization	New smart grid-enabled capabilities
Often, bills had to be estimated until your meter could be physically read.	New advanced meters send usage information directly to us, so your bills no longer have to be estimated.
Wait-times lasted hours or even days to have new service connected or old service disconnected.	With smart meters, we can remotely connect or disconnect service.
Monthly energy use information was received weeks after the end of the monthly billing cycle.	With more accurate information from digital technology, simply use online tools to access near real-time information about your energy usage.

Before smart grid	New smart grid capabilities
Linemen are deployed to a general area of the grid – sometimes a stretch of more than 30 miles of line. They have to drive or walk along the line until they locate the cause of the outage.	Smart grid operators can pinpoint where an energy issue has occurred and direct linemen to a specific location. This removes guesswork and improves restoration time.
Linemen physically operate grid equipment to restore sections of the grid until the problem is fixed and all power can be restored.	Intelligent devices on the grid can minimize the number of customers impacted by an outage.
Customers need to inform us of an outage.	The energy provider can send signals to smart meters to check if a customer's power is on or off. This reduces overall outage response times.

Before smart grid	New smart grid capabilities
Energy grid operators rely on linemen and a limited number of alarms to know if there is trouble on an energy circuit.	Technologies such as line sensors, intelligent substations and communication devices provide real-time information on system health so that smart grid operators can prevent many energy issues before they happen.
Energy grid operators use a limited amount of data to make decisions about reducing the load on the grid to make it operate more efficiently.	Digital smart grid management systems can analyze large amounts of data every second – including weather, wholesale energy costs and energy demand. This information then determines how the grid can be operated to maximize efficiencies.

Before Smart Grid	New Smart Grid Capabilities
Customers have limited choices.	The smart grid is paving the way for more products and services to better suit individual customer needs. These include energy- and cost-saving programs.

Capabilities before grid modernization	New smart grid-enabled capabilities
Often, bills had to be estimated until your meter could be physically read.	New advanced meters send usage information directly to us, so your bills no longer have to be estimated.
Wait-times lasted hours or even days to have new service connected or old service disconnected.	With smart meters, we can remotely connect or disconnect service.
Monthly energy use information was received weeks after the end of the monthly billing cycle.	With more accurate information from digital technology, simply use online tools to access near real-time information about your energy usage.

Before smart grid	New smart grid capabilities
Linemen are deployed to a general area of the grid – sometimes a stretch of more than 30 miles of line. They have to drive or walk along the line until they locate the cause of the outage.	Smart grid operators can pinpoint where an energy issue has occurred and direct linemen to a specific location. This removes guesswork and improves restoration time.
Linemen physically operate grid equipment to restore sections of the grid until the problem is fixed and all power can be restored.	Intelligent devices on the grid can minimize the number of customers impacted by an outage.
Customers need to inform us of an outage.	The energy provider can send signals to smart meters to check if a customer's power is on or off. This reduces overall outage response times.

Before smart grid	New smart grid capabilities
Energy grid operators rely on linemen and a limited number of alarms to know if there is trouble on an energy circuit.	Technologies such as line sensors, intelligent substations and communication devices provide real-time information on system health so that smart grid operators can prevent many energy issues before they happen.
Energy grid operators use a limited amount of data to make decisions about reducing the load on the grid to make it operate more efficiently.	Digital smart grid management systems can analyze large amounts of data every second – including weather, wholesale energy costs and energy demand. This information then determines how the grid can be operated to maximize efficiencies.