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Customer Service

Visit the Business Customer Service page for business support.

Contact Us by Email

Complete our contact form with your inquiry and we'll email you a response. To report an outage or emergency, please submit your outage report. Please allow 24-48 hours for us to respond.

Phone Numbers

Customer service representatives are available by phone Monday - Friday.

Customer Service

Home: 800.777.9898

Business: 800.653.5307

International: 1.407.629.1010

Hearing or Speech Impaired: (TTY or TDD Relay Service) 711

More Phone Numbers

Investor Relations: 800.488.3853

Mailing Address

  • Mail Payments

    Duke Energy
    P.O. Box 1094
    Charlotte, NC 28201-1094

  • General Correspondence

    Duke Energy
    P.O. Box 70516
    Charlotte, NC 28272

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