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Contact Us

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  • Send us an email

    Need to share a concern with us? Simply complete and submit our secure online form.

    To report outage or emergency, please submit your request.

    Please allow 24-48 hours for a response. If you need immediate assistance, please call us.

  • Give us a call

    Customer service representatives are available by phone Monday - Friday 7am to 7pm EST.

    Customer Service              More Phone Numbers

    Home - 800.777.9898                              Media Contacts - 800.559.3853
    Business - 800.653.5307                           Investor Relations - 800.488.3853
    Hearing or Speech Impaired - 711                    Lakes & Recreation - 800.829.5253 or
    (TTY or TDD Relay Service)                          800.829.LAKE

  • Mailing addresses


    Mail Payments:             General Correspondence:

    Duke Energy                                    Duke Energy
    P.O. Box 70516                                P.O. Box 1090
    Charlotte, NC 28272-0516                     Charlotte, NC 28201-1090

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