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Contact information

Customer Service - Home 
Monday - Friday 7 a.m. to 7 p.m. EST


Customer Service - Business
Monday - Friday 7 a.m. to 7 p.m. EST


Hearing or Speech Impaired

711 (TTY or TDD Relay Service)
Report Energy Theft  800.777.9898 
Report Copper Theft  800.777.9898 or 800.POWERON 
Lakes & Recreation  800.829.5253 or 800.829.LAKE 
Media Contacts  800.559.3853 
Investor Relations  800.488.3853 
Report Fraud and Scams 800.777.9898 
Report an Environmental Concern  855.355.7042 

Mailing addresses

Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516

General Correspondence:
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090

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