California Consumer Privacy Statement
Last Updated: Nov. 14, 2023
This California Consumer Privacy Statement (“Statement”) supplements the Digital Privacy Policy available at https://www.duke-energy.com/legal/privacy-policy. It applies solely to California consumers and addresses personal information we collect both online and offline. This Statement does not apply to Duke Energy personnel, customers of Piedmont Natural Gas Company, Inc. and customers of certain Duke Energy subsidiaries.
This Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).
1. Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you.
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Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, account name, Social Security number, driver's license number, and other similar identifiers
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Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, state identification card number, education, insurance policy number, bank account number, credit card number, debit card number, and other financial information, health insurance information and medical information
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Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, disability, citizenship status, and military and veteran status
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Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
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Biometric Information such as digital fingerprints and hand geometry
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Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
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Geolocation Data such as information we collect about your location through our Digital Services
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Sensory Information: audio, visual, electronic and similar information
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Employment Information: professional or employment-related information such as résumé information, occupation details, education details, certifications and professional associations, historical compensation details, previous employment details, and pre-employment screening and background check information, including criminal records information) and emergency contact information
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Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
We may use (and may have used during the 12-month period prior to the effective date of this Statement) your personal information for the purposes described in the How We Use the Information We Obtain section of our Digital Privacy Policy and for the following business purposes specified in the CCPA:
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Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage or providing similar services
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Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
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Short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part your current interaction with us
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Helping to ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes
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Debugging to identify and repair errors that impair existing intended functionality
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Providing advertising and marketing services
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Undertaking internal research for technological development and demonstration
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Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us
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Managing career opportunities with Duke Energy
2. Retention of Personal Information
We will retain your personal information for the time period reasonably necessary to achieve the purposes described in our Digital Privacy Policy and this Statement, or any other notice provided at the time of data collection, taking into account applicable statutes of limitation and records retention requirements under applicable law, as well as our records retention requirements and policies.
3. Sources of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have obtained personal information about you from the following categories of sources:
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Directly from you, such as when you purchase or obtain our products or services
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Others who use our services such as your family or friends
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Your devices, such as when you visit our Digital Services
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Our affiliates and subsidiaries
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Our business and joint marketing partners
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Vendors who provide services on our behalf
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Online advertising services and advertising networks
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Data analytics providers
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Government entities
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Operating systems and platforms
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Social networks
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Financial institutions
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Recruiting and talent agencies
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Job references, such as your family, employer or friends
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Data brokers, such as background check services
4. Sale or Sharing of Personal Information
We do not sell your personal information in exchange for monetary consideration. We may share your personal information by allowing certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Digital Properties for cross-context behavioral advertising purposes. You have the right to opt-out of these types of disclosures of your information, as detailed below.
We may share (and may have shared during the 12-month period prior to the effective date of this Statement) the following categories of personal information about you to online advertising services and social networks:
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Identifiers
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Online Activity
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Geolocation Data
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Inferences
We do not sell or share sensitive personal information.
We do not have actual knowledge that we sell or share personal information of minors under 16 years of age.
5. Disclosure of Personal Information
During the 12-month period prior to the effective date of this Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:
| Category of Personal Information | Category of Third Party |
Identifiers |
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Additional Data Subject to Cal. Civ. Code § 1798.80 Law |
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Protected Classifications |
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Commercial Information |
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Biometric Information |
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Online Activity |
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Geolocation Data |
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Sensory Information |
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Employment Information |
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Inferences |
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In addition to the categories of third parties identified above, during the 12-month period prior to the effective date of this Statement, we may have disclosed personal information about you with government entities, and third parties in connection with corporate transactions such as mergers, acquisitions or divestitures.
6. California Consumer Privacy Rights
If you are a California resident, you have certain choices regarding your personal information as described below.
- Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
- Correction: You have the right to request that we correct the personal information we maintain about you, if that information is inaccurate.
- Deletion: You have the right to request that we delete certain personal information we have collected from you.
- Opt-Out of Sale or Sharing: You have the right to opt-out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes
- Automated Decision making: You have the right to opt out of our use of automated decision making technology, including profiling, with respect to your personal information, and to access information about the logic involved in those decision making processes, as well as a description of the likely outcome of the process.
- Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.
How to Submit a Request. To submit an access request, complete the CCPA Right to Know Request Form or call us at 800.733.3853. To submit a correction request, complete the CCPA Right to Correct Request Form or call us at 800.733.3853. To submit a deletion request, submit the CCPA Right to Delete Request Form or call us at 800.733.3853. To opt-out of the sale or sharing of your personal information to third parties, please visit the Cookie Opt-out Preference Center.
To submit a Shine the Light request or to opt out of automated decision making, email us at dataprivacy@duke-energy.com.
To make a request as an authorized agent on behalf of another individual, complete either the CCPA Individual Requestor Authorized Agent Request Form or the CCPA Legal Entity Requestor Authorized Agent Request Form.
For questions or concerns about our privacy policies and practices, please contact us as described in the How to Contact Us section of our Digital Privacy Policy.
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or correction or deletion of your personal information, we may require you to provide any of the following information: name, email address on file, phone number on file, an address on file, and/or information associated with a recent transaction, such as the total of your latest utility bill or purchase. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.