Smart Meter


Frequently Asked Questions

  • Just as your mobile phones, laptops and tablets are continually upgraded as technology evolves, a smart meter is the next evolution of the traditional electric meter. A smart meter records energy consumption using digital technology and then transmits the data to Duke Energy using two-way communication. This information allows us to identify and respond faster to potential problems like power outages and provides you with better visibility into your energy usage.
  • If the word OPENWAY is on the faceplate of your meter, you have a smart meter.

    This functionality is currently unavailable.

    Please contact Customer Service if you need assistance and reference error: EADP01-00000

  • All Duke Energy customers, both residential and commercial, will receive a smart meter.
  • You will be notified by mail of your scheduled installation time frame a few weeks prior to your smart meter installation.
  • No, it is illegal and unsafe to do so. Your smart meter is the property of Duke Energy; removing or tampering with your smart meter may result in termination of service. Further, improper handling of a meter can result in serious injury or death.
  • You do not have to be home to receive your smart meter. As long as a technician can access your meter, your current meter will be exchanged for a smart meter. You will receive a door hanger to confirm that your new meter has been installed. If for some reason the technician cannot access your meter, a door hanger will be left requesting that you call to schedule an appointment for installation.
  • Yes. To schedule an appointment, please call the number provided on the postcard you received, notifying you of your installation time frame.
  • Installations occur Monday through Friday during normal business hours. There may, however, be cases when evening or weekend installations are necessary.
  • Yes, a brief electrical service interruption will occur during the meter upgrade. You may need to reset any digital clocks on appliances and electronics. We apologize for any inconvenience this may cause.
  • Yes. Protecting customer information is a top priority for Duke Energy. Customer identifying information – such as names and addresses – is not stored in the smart meter or transmitted across the network. The smart meter sends only your energy consumption information and meter identification number to Duke Energy.  Kilowatt-hour consumption information is transmitted at regular intervals from your smart meter through an encrypted network for billing and reliability purposes. This information is protected from the moment it is collected until the moment it is deleted.

    For more information on "Data Privacy and Smart Meters," read the Smart Energy Consumer Collaborative factsheet.

  • As part of our grid improvements, Duke Energy continually assesses and mitigates cyberthreats to ensure that emerging technologies, like smart meters, that we deploy are secure from both intentional and unintentional threats. Our cybersecurity measures follow standards for smart meters as set forth by the National Institute of Standards and Technology (NIST), an extension of the U.S. Department of Commerce. Our digital grid components are protected with layers of cyber and physical security, and through our relationships with manufacturers and security vendors, we continue to test and advance the security capabilities of those components. 

    For more security information see the NIST Guidelines for Smart Grid Cybersecurity.

  • Yes, but RF emissions from smart meters are significantly lower than limits set by the Federal Communications Commission (FCC). In fact, the emissions produced by other household devices, such as cellphones, baby monitors and microwaves, are considerably higher than the small amount of RF emissions produced by smart meters. 

    Duke Energy only uses FCC-compliant meters. The FCC is required by the National Environmental Policy Act of 1969, among other things, to evaluate the effect of emissions from FCC-regulated transmitters on the quality of the human environment. 

    Both the FCC and World Health Organization have stated that the small amount of RF emitted by smart meters poses no threat to human health. Consumer safety is one of Duke Energy's top priorities, and we continuously work to ensure the safety and reliability of the products and services we offer.

    Learn more about smart meters and radio frequency: 

  • Yes, our smart meter technology is tested to ensure adherence to established meter accuracy guidelines as set forth by the American National Standards Institute (ANSI). All meters, regardless of technology and design, are tested rigorously in a variety of conditions to ensure they meet national standards for meter accuracy and performance before being installed. After installation, we continue to monitor meter accuracy and performance by conducting routine samples and/or periodic testing with certified test equipment.