Smart Meter

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Frequently Asked Questions

  • A smart meter is a meter that communicates using digital technology - just like your smartphone. The smart meter establishes two-way communications between the utility and metered premises, such as a home, business, factory or warehouse.
  • All Duke Energy customers, both residential and commercial, will receive a smart meter.
  • You'll be notified by mail a few weeks prior to your smart meter installation.
  • No, it is illegal and unsafe to do so. Your smart meter is the property of Duke Energy; removing or tampering with your smart meter may result in termination of service. Further, improper handling of a meter can result in serious injury or death.
  • If you have concerns about a technician's presence on your property, please call 1.800.777.9898. Please be advised that technicians may periodically need to make on-site meter checks for maintenance and repairs.
  • No, you don't have to be home. As long as a technician can access your meter, the meter will be exchanged, and you will receive a door hanger to confirm a successful exchange.

    If the technician cannot access your meter, a door hanger will be left requesting that you call to schedule an appointment for installation.
  • The majority of installations occur during business hours, Monday-Friday. However, there may be cases when evening or weekend installations are necessary.
  • To schedule an appointment, please call the number provided on the postcard you received, notifying you of your installation time frame.
  • Yes. Your energy usage information is strictly confidential. Duke Energy does not share this data with anyone, without your authorization. The information coming from our meters is encrypted and protected from the moment it is collected until the moment it is deleted.
  • Yes, but smart meters use lower radio frequencies than other household devices. Smart meters communicate using radio frequencies that are well below the RF levels produced by other common household devices like cellphones, baby monitors and satellite TVs. RF emissions used or emitted by smart meters are only a small fraction of the limits set by the Federal Communications Commission, the agency that enforces the safety limits of RF emissions.
  • To view your daily energy usage data from your new smart meter, just log in to your Duke Energy account. If you already have an account, simply sign in with your user name and password. If you do not yet have an online services account, please register for one. The registration process is simple and only takes a few moments. Please have your account number available. You will be able to view your daily energy usage data once your smart meter has been certified. A letter will be sent to you to let you know when your meter has been certified.