icon alert Notice
As we resume work, the following precautions will be taken for the safety of our customers and workers: All work will be done outside your home, and technicians will wear proper identification and personal protective equipment, and follow strict social distancing practices.

Power Manager

Make a difference in your community

Power Manager® is a free and easy way you can help reduce energy during periods of high demand. Plus, you’ll save on your electric bill by getting up to $32 in bill credits. By participating you’ll help preserve natural resources, delay the need for more power plants and keep energy costs lower for everyone.

Not available in Cherokee, Clay, Graham, Jackson, Macon or Swain counties; not available to residential time-of-use, Net Metering and Small Customer Generator customers.

Getting Started

Once you enroll, an installer will place a small device near your central air conditioner's outside unit. 

What is a Power Manager Event

When energy levels reach critical levels during the summer months, a signal will be sent to the devices of Power Manager participants in the community. The devices temporarily turn your air conditioner off and on for a portion of each half hour during the event. 

What to Expect

During a Power Manager cycling event, it is normal for your home’s indoor temperature to rise a few degrees. The increase will depend on many variables – the outside temperature, the size of your air conditioner, the amount of sunlight coming in through windows and the length of the cycling event. After the cycling period ends, your air conditioner may run continuously until your home reaches your desired thermostat setting.

Power Manager Tips to Keep Cool on a Hot Day

If you have any questions about Duke Energy’s Power Manager Program call 888.463.5022 to speak to a representative. For cycling event information, please call 800.832.3169.
Submit your form to enroll. You do not need to schedule an appointment. An installer will come out and install your Power Manager Device within a few weeks. You’ll know it’s been completed because we’ll leave a door hanger. If you prefer to have an appointment, you can select that option on the enrollment form and we’ll call you to schedule a time.

You will receive an $8 credit on your July through October electric bills ($32 in annual credits).
  • Must be a Duke Energy residential customer.
  • Must own your single-family home.
  • Must have a functional central air conditioning unit with an outside compressor.
  • Not available in Cherokee, Clay, Graham, Jackson, Macon or Swain counties; not available to residential time-of-use, Net Metering and Small Customer Generator customers.
Image

Frequently Asked Questions


  • Demand is the amount of electricity needed at any given time. Power usage fluctuates hourly due to weather conditions, business hours of commercial and industrial companies, and residential electric usage. When this combined demand is at its highest, it’s called the peak.

  • The amount of your bill will be reduced by the $8 monthly bill credits applied to your July through October bills. Typically, the energy usage on your bill remains the same since you are simply shifting your air conditioning usage to a different time of day.  

    Reducing your air conditioner's runtime during peak demand periods helps us reduce the use of less efficient and more expensive power sources needed to meet electricity demand. This helps the environment and lowers overall energy costs. In addition, it helps delay the need to build additional power plants.

  • Power Manager is designed for use on summer days when the demand for electricity reaches peak levels. Events are most likely to occur Monday through Friday, in the afternoon to early evening during the months of June through September. Except in the rare event of a system emergency, cycling events do not occur on weekends or holidays.

  • Cycling events may occur a few times per month during the months of May through September when electricity demand reaches peak levels. If the weather is mild, cycling may not occur at all.
  • Events typically last two and a half to three and a half hours.
  • Call the toll-free Power Manager Hotline at 800.832.3169.

  • The toll-free number to enroll or ask questions is 888.463.5022.

  • We install Power Manager devices all year long. Even though you earn the credits during the summer months, don’t wait until warm weather arrives to have your device installed. Having the device installed in cooler months ensures that your device will be installed and you won’t have to wait to start receiving monthly credits.
  • You do not need to be home when your switch is installed. However, if you tell us that you have a locked gate or arrangements are needed for any animals, we will notify you 24 hours in advance of our installation schedule.

  • Generally, your switch will be installed within 30 to 60 days after you enroll.
  • You will receive the credits for the months of July, August, September, and October.
  • If your home seems warmer than you expect, first call 800.832.3169 to hear a message on our cycling status. If your air conditioner is being cycled, it is normal for the home to gain a few degrees during the event. After the cycling period ends, your air conditioner may run continuously until your home reaches your thermostat temperature.

    If you feel your air conditioner is not working properly, please call your local HVAC dealer.

  • Please have the service technician call 888.463.5022 before allowing them to proceed.
  • After the installation is complete, call 888.463.5022 and request to have the Power Manager device reconnected. There is no charge for this service.

  • Before you move, please call Duke Energy at 800.777.9898. We can arrange for a switch to be installed on the air conditioner at your new house.

@ Sign up for email