Neighborhood Energy Saver


Frequently Asked Questions

  • This program is available to Duke Energy residential electric customers (both homeowners and renters) living in communities identified by Duke Energy. If you are eligible to participate, you will receive a notification by mail and an invitation to a local neighborhood event. Following the event, Energy Specialists will leave a notice on your door to let you know when we plan to be at your home.

  • A walkthrough energy assessment is the first step toward improving your home's efficiency and reducing the amount of energy you use. During the energy assessment, our trained Energy Specialist will evaluate your home to determine what areas of your home would benefit from energy efficiency improvements. Based on the results of the assessment, you may receive up to 16 free energy efficient upgrades. See details on these free products here.

  • Each Energy Specialist will be wearing a shirt with a Duke Energy logo and the Neighborhood Energy Saver Program name. Also, each Energy Specialist must carry a Duke Energy badge.

  • If your home has been identified to participate, an Energy Specialist will leave a notice on your door to let you know when we plan to be at your home. If you can’t be home at the stated time, call the number listed on the notice to arrange a more convenient appointment time.

  • The energy assessment and product installations usually take about an hour.

  • A neighborhood event is a family-friendly gathering where you can learn more about the Neighborhood Energy Saver Program and energy efficiency. You will have the opportunity to meet with our Energy Specialist and hear from a special guest speaker. We’ll also demonstrate the energy efficiency products that may be installed in your home. A meal will be provided after the presentation.

    In order to register for an event, please call the number listed on the letter or postcard that was sent to your home.

  • No, this is a free program. There is no charge for the energy assessment, or for the products and services provided at the time of the appointment.

  • Yes, an adult must be home during the entire process.

  • The Energy Specialist will need access to every general room in your home, including bathrooms and rooms that contain your water heater and air conditioner.

  • By 2030, demand for electricity in the United States is expected to grow by approximately 25%. In the past, utilities like Duke Energy would build new power plants to keep up with the rising demand for power. But building new power plants is expensive, and each takes years to complete. Plus, new power plants can have a negative impact on our environment.

    The cleanest, most efficient power plant is the one we never have to build. If we can help our customers save energy — and save money in the process — it can reduce the demand for new power plants.

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