Visit the Business Customer Service page for business support.
Contact Us by Email
Complete our contact form with your inquiry and we'll email you a response. To report an outage or emergency, please submit your outage report. Please allow 24-48 hours for us to respond.
Customer service representatives are available by phone Monday - Friday.
Hearing or Speech Impaired: (TTY or TDD Relay Service) 711
More Phone Numbers
Investor Relations: 800.488.3853
P.O. Box 1094
Charlotte, NC 28201-1094
P.O. Box 70516
Charlotte, NC 28272