Customer Service

Be part of a powerful team

Customer service is an important part of what we do at Duke Energy. We rely upon a group of dedicated, caring individuals with diverse experiences, perspectives, and cultures to provide exceptional service to our customers every day.

Your path to a Customer Care Specialist career

Our Customer Care Specialists are the first step in starting a career in our Care Centers. These teams are responsible for responding to residential, commercial and governmental customer inquiries through all channels of communication. The hiring process for this role is as follows:

1. Application

The first step in the process is to apply for open positions. You can complete an application online via desktop or mobile device.

2. Assessment

Next you will be invited to complete an online assessment that measures your ability to work in a call center environment. This assessment will also measure your ability to embrace the culture of Duke Energy's Customer Care Operations. Each of these assessments may take up to 45 minutes. These tests are timed with an option to save your work and return. The assessment will no longer be available once the job closes. 

3. Candidate Review

After you apply, your application and assessment will be reviewed by our recruiting team to determine if you meet all of the qualifications required for the job position.

4. Phone Interview

If you are selected to move forward, a recruiter will follow up with you for a phone interview.

Note: If you have applied for a bilingual role, additional testing will be required.

5. In-person Interview

If, after the phone interview, you are selected to move forward, an in-person interview will be scheduled.

6. Offer and Welcome

Following the interview process, our management team will evaluate and make hiring decisions. If you are selected, a recruiter will contact you with an offer of employment.