Customer Service

Be part of a powerful team

Customer service is an important part of what we do at Duke Energy. We rely upon a group of dedicated, caring individuals with diverse experiences, perspectives, and cultures to provide exceptional service to our customers every day.

Your path to a Customer Care Specialist career

Our Customer Care Specialists are the first step in starting a career in our Care Centers. These teams are responsible for responding to residential, commercial and governmental customer inquiries through all channels of communication. The hiring process for this role is as follows:

1. Application

The first step in the process is to apply for open positions. You can complete an application online via desktop or mobile device. It is important to review the job posting thoroughly for details pertaining to the job. Job duties, responsibilities, and training schedules can differ based on region. In addition, there may also be specific instructions pertaining to the assessment.

2. Assessment

Next you will be invited to complete an online assessment that measures your aptitude and analytic thinking skills. This assessment will also measure your ability to embrace the culture of Duke Energy's Customer Care Operations. Each of these assessments may take up to 45 minutes. These tests are timed with an option to save your work and return. The assessment has an expiration of 24 hours or midnight of the job posting end date, whichever comes first.

3. Candidate Review

After you apply, your application and assessment will be reviewed by our recruiting team to determine if you meet all of the qualifications required for the job position.

Note: If you have applied for a bilingual role, additional testing will be required.

4. Phone Interview

If you are selected to move forward, a recruiter will follow up with you for a phone interview.

5. Offer and Welcome

Pending your performance on the interview, our recruiting team will evaluate and make hiring decisions. If you are selected, a recruiter will be in contact with an offer of employment.

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