Save Water & Energy Program

Frequently Asked Questions

  • Depending on how many pieces of hardware you install and the number of people in your household, we estimate a savings of 12-22 cents each day, or $41 per year, for each person who lives in your home.

  • The installation is quite simple, and the kit includes a step-by-step instructional installation guide. You can also watch the how-to installation video here.
  • Standard kitchen and bathroom faucets, as well as showerheads, can use up to three gallons of water per minute. This means that a single shower or round of washing dishes may use up to 36 gallons of water – and usually warm water that is heated by electricity. Using kitchen and bathroom faucet aerators and low-flow showerheads can reduce that energy usage by nearly 50%.*

    *According to the Environmental Protection Agency (EPA).
  • The flow rate of most aerators is printed on the side of their corresponding faucet cap. This rate may be as much as 2.75 gallons per minute. The flow rate of our faucet aerators is 1.0 gallons per minute.
  • The standard aerator allows water to flow at a continuous preset rate. You can use the dial on the tri-flow aerator to adjust the flow of your water. It's great in the kitchen, because you can use a low-flow rate for hand washing, a medium-flow rate for washing dishes and a full-flow rate for filling pots or the sink.
  • Even partial insulation is better than no insulation, but fully wrapping the water heater pipe creates the greatest energy savings – and the most money in your pocket. The pipe closest to your water heater is the most important to insulate. Start at your water heater and apply the insulation tape working away from your water heater for the best results. The insulation tape is inexpensive and available at all hardware and home improvement stores if you need to purchase an extra roll to completely cover your pipe.
  • If you’re not able to remove your showerhead by using the rubber easy-grip cloth included in your kit, you might have to use a vise-grip or pliers (see section in the installation guide for additional instructions). If you still can’t loosen it yourself, ask a friend or family member for assistance with the hand tools.
  • The old washer for the aerator you removed may still be in the pipe. Check with your finger and remove it if it's still there. Also, your new aerators need to be installed using the outside threads on a female pipe. If your existing pipe is in the male configuration, simply remove the large outer rubber washer, leaving the small washer in the aerator, and use the inner threads on the aerator to install it on the male pipe. You can also watch our installation video to help you figure out how to align the threads to install the faucet cap more easily.
  • Low-flow fixtures and aerators mix air with water, which does have a slight impact on the amount of water pressure in your bathrooms and kitchen. So, yes, it will reduce the flow of your water.
  • Please call the customer service line at 866.807.1544. A new kit will be shipped to you by overnight mail. Please keep all packaging, because the carrier may want to inspect the damaged goods and shipping box.
  • Please call our customer service number, 866.807.1544, to determine if items are defective or improperly installed. If defective, new devices will be sent to you at no charge.
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