If you have followed the installation instructions and you still find water leakage, there are three common sources of water leaks:
Your pipe threads are not taped properly. Please be sure to use two layers of the provided tape to ensure the seal is tight and wind the tape around the pipe in the clockwise direction.
If your tape is applied correctly and the showerhead is still not working, then your showerhead is cross-threaded (which means it is forced on the shower arm without both threads lining up). Unscrew the showerhead, line it up again and rethread it on the shower arm until it begins turning easily and is aligned.
In some cases, your showerhead may not be properly tightened. Please wrap the easy-grip cloth around your new fixture to protect it, and then use a vise-grip or pliers over the cloth to ensure a fully tight connection between your shower pipe and your new showerhead.
Faucet aerator installation
If you have followed the installation instructions and you still find water leakage, here are some easy solutions to common sources of water leaks:
Your faucets may have a male or female pipe to attach your aerator. The aerators come ready to be installed onto a female pipe (aerator will fit into the pipe and outside aerator threads will be used); however, if you have a male pipe, remove the large washer, leaving the smaller washer inside the aerator and use the threads inside the aerator to install the aerator onto the male pipe.
Make sure the existing washer from your faucet is removed. It might have gotten stuck inside your faucet after you removed your aerator. If so, feel inside pipe with your finger to remove the existing washer if it is stuck inside the pipe.
You might need only one washer, and your new aerator includes two. If it is too tight, just remove the top washer and reinstall.
Make sure your faucet caps and faucet arms are not cross-threaded (forced on the faucet without both threads lining up). If they are, try to remove the aerator and check the threads; if the threads are stripped, use another one.
In some cases, your faucet cap(s) may not be properly tightened. Please make sure the new caps are fully screwed into the faucet.
Water heater pipe insulation tape
Wipe down the hot water pipes with a dry cloth to ensure proper adhesion.
Please try these troubleshooting tips at home before calling the customer care hotline.