Easier account access for you.

We’ve made it easier to access and manage your account and billing. Through the Duke Energy app, you can stay on top of your energy usage and your bill. You can also take advantage of our energy- and money-saving products and services. Don’t wait – get easy access in just a few seconds.

Ready to download? Sign in to the Duke Energy app using the same username and password as My Account. Click here to register for My Account, then use the same credentials for the app.

Download the app from your smartphone today

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Or text MOBILE to 578-02 to download.
Message and data rates may apply.

What you can do:

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Frequently Asked Questions

  • The Duke Energy app is available on both the App and Google Play stores. To download the Android version, visit here. To download the iOS version, visit here.
  • Sign in to the Duke Energy app with the same credentials you use to access My Account. You can then choose to use face or fingerprint recognition like TouchID® or FaceID® for future logins. If you haven’t registered for My Account access yet, you can do this either from the app or by registering here.
  • No, the Duke Energy app is free! However, you should check with your wireless carrier to review the terms of their data or wireless service costs.
  • If you forgot your username or password, simply tap the Forgot Username/Password link to recover your username or reset your password within the app. Note: You will need to enter your new information in the app, even if you’ve previously set up TouchID or FaceID.
  • Yes, if you have multiple accounts, you can toggle between them using the arrow at the top of the menu bar.
  • Current features include: 
    • Billing and payment (bill pay and billing history)
    • View energy usage
    • Report an outage (including natural gas in Ohio and Kentucky)
    • Product and service offers
    • Customer service
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