A payment option that makes paying off larger amounts more manageable.
Need help with an unexpectedly high bill or a deposit increase? We can help you break down the charges into more manageable installments.
Here’s how it works:
Make installment payments over multiple months
Available for past-due balances, move-in deposits and final bills
Open to residential customers
Are you eligible?
Check your eligibility by signing in to your online account. Once you're on the dashboard page, select Payment Assistance to get started.
Please note, if you do not see this option offered, your account is not eligible for this option.
Frequently Asked Questions
Installment Plans are utilized to spread out larger amounts due by making smaller monthly payments over a specified period. Eligible charges are divided into equal installments, which are billed each month along with the current bill. Customers must be willing to commit to the dates and dollar amounts specified by the Installment Plan.
A down payment may be required, based on individual account conditions.
If a payment is missed on an Installment Plan, the account is taken off the plan. The account will then fall within the normal billing and payment timeline and may be subject for disconnection without payment.
If your installment is paid by the due date, no late fees will be incurred. To stay on an installment plan, you must pay your monthly bill amount + the installment amount by the due date. Paying your bill by the due date ensures you will not incur late fees. If you do not pay by the due date, you will be removed from the installment plan and you will have to pay your bill in full.
Customers who satisfy their previous Installment Plans with no missed payments will be eligible for additional Installment Plans, as needed.