Installment Plans

Installment Plans are utilized to spread out larger amounts due by making smaller monthly payments over a specified period. Eligible charges are divided into equal installments, which are billed each month along with the current bill. Customers must be willing to commit to the dates and dollar amounts specified by the Installment Plan.

A down payment may be required, based on individual account conditions.

If a payment is missed on an Installment Plan, the account is taken off the plan. The account will then fall within the normal billing and payment timeline and may be subject for disconnection without payment.

If your installment is paid by the due date, no late fees will be incurred. To stay on an installment plan, you must pay your monthly bill amount + the installment amount by the due date. Paying your bill by the due date ensures you will not incur late fees. If you do not pay by the due date, you will be removed from the installment plan and you will have to pay your bill in full.

Customers who satisfy their previous Installment Plans with no missed payments will be eligible for additional Installment Plans, as needed.

For special assistance with your bills, please visit duke-energy.com/home/billing/special-assistance/need-help today. Need just a few more days to pay? Visit Due Date Extension for assistance.

If you would like to satisfy your Installment Plan balance in full prior to the conclusion of the original terms agreed upon, we suggest you contact our customer care team to request the plan to be removed. Though not required, some customers prefer this option for a clearer view of the amount due on future bills.