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Contact information

Customer Service - Home
Monday - Friday 7 a.m. to 7 p.m. EST


Customer Service - Business
Monday - Friday 7 a.m. to 7 p.m. EST


Hearing or Speech Impaired

711 (TTY or TDD Relay Service) 
Report Energy Theft  800.544.6900 
Report Copper Theft  800.544.6900 
Request a Reference Letter  800.544.6900
Upgrade or Change Service  800.544.6900 
Media Contacts  800.559.3853 
Investor Relations  800.488.3853 
Report Fraud and Scams  800.777.9898 
Report an Environmental Concern  855.355.7042 

Mailing addresses

Duke Energy
P.O. Box 1326
Charlotte, NC 28201-1326

Other Correspondence:
Duke Energy
1000 E Main Street
Mail Drop WP 890
Plainfield, IN 46168

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