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Scams and Fraud

Scammers are increasingly creative and aggressive in their tactics. Remember that we’ll never threaten immediate disconnection or demand payment information over the phone.

Most Common Types of Scams

Learn how to spot some of the most common scams. Be vigilant, stay informed and guard your personal information.
  • Phone

    Callers pretend to work for Duke Energy and threaten to disconnect your service if immediate payment is not made using a prepaid debit card or gift card.

  • Internet

    Scammers set up fraudulent webpages that show up in internet searches to trick you into giving up your personal information or pay your bill.

  • Text

    Scammers attempt to trick mobile phone users into giving up personal information via a text or SMS message.

  • Email

    Scammers send suspicious emails that appear to be sent by Duke Energy asking for personal or financial information.

  • In Person

    Impostors pose as utility employees needing to access or repair equipment at your residence or business.

Learn How to Protect Yourself Against Scams

Duke Energy customers in six states have been targeted by scammers claiming to represent the company. Phone, doorstep, email and internet scammers claiming to be a utility company are nothing new – it happens to all utility companies throughout the U.S.