Deposit Guidelines

Residential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if:
  • Account has no more than one (1) reminder (late) notice in the most recent 12 months
  • Account has no return items or credit/debit card chargebacks in most recent 12 months
  • Account has no cut for non-payment, or eligible for cut in the most recent 12 months
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