Deposit Guidelines

Residential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if:

• Account has no more than one (1) reminder (late) notice in the most recent 12 months
• Account has no return items or credit/debit card chargebacks in most recent 12 months
• Account has no cut for non-payment, or eligible for cut in the most recent 12 months