Deposit Guidelines
Residential Customers
Residential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if:
- Account has no more than one (1) reminder (late) notice in the most recent 12 months
- Account has no return items or credit/debit card chargebacks in most recent 12 months
- Account has no cut for non-payment, or eligible for cut in the most recent 12 months
Business Customers
Security deposits will be automatically refunded to customers who have consistently paid on-time over a 24-month period. Deposit refunds and interest will either be applied to their active account or sent by check.