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Deposit Guidelines

Residential Customers

Residential customers required to pay a deposit for service are eligible to have that deposit refunded after 24 months of continuous service if:

  • Account has no more than one (1) reminder (late) notice in the most recent 12 months
  • Account has no return items or credit/debit card chargebacks in most recent 12 months
  • Account has no cut for non-payment, or eligible for cut in the most recent 12 months

Business Customers

Security deposits will be automatically refunded to customers who have consistently paid on-time over a 24-month period. Deposit refunds and interest will either be applied to their active account or sent by check.