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Requirements

To participate in the Power Manager smart thermostat option, you must have a qualified smart thermostat installed and connected to your home Wi-Fi. And meet the following requirements:

  • Must be a Duke Energy residential electric customer and have the electric service in your name
  • Must use electricity to heat and cool your home
  • Must have installed an eligible internet-connected smart thermostat
  • Must not be enrolled in the AC Control Device option
  • Must not be a residential time-of-use, net metering or small customer generator customer

Enrollment

Enroll online.

In order to enroll, you must have a qualified smart thermostat installed and connected to your home Wi-Fi.
 

Rewards

Smart Thermostat Option Rewards
Initial Reward
$90 e-gift card when you successfully enroll by Dec. 31, 2020

Annual Reward
$25 e-gift card

If you enroll after Dec. 31, 2020, you will receive a one-time $75 e-gift card within 60 days of being accepted into the Power Manager smart thermostat option. In addition, you will receive a $25 e-gift card each year following the anniversary of your enrollment in the program. Rewards are limited to one per service address. 
 

Events

What is a Power Manager event?
When summer or winter temperatures are extreme, demand for electricity increases and can cause strain on the grid. The Power Manager program is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive energy sources. That’s good for the environment, and it helps keep energy costs low for everyone.

Summer Program Events
May 1 through September 30

Participants agree to brief adjustments to their thermostats during peak electric demand periods from May 1 through Sept. 30. Adjustments to the thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the rare event of a system emergency.

Winter Program Events
December 1 through March 31

Participants agree to brief adjustments to their thermostats during peak electric demand periods from Dec. 1 through March 31. Adjustments to the thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the rare event of a system emergency.

What to expect
Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile thermostat application before a Power Manager event occurs. At the start of an event, your thermostat will automatically adjust the temperature setting. The event will typically last less than four hours. Once the event is over, your thermostat will return to its original setting.
icon question

Frequently Asked Questions

  • Demand is the amount of electricity needed at any given time. Power usage fluctuates hourly due to weather conditions, business hours of commercial and industrial companies, and residential electric usage. When this combined demand is at its highest, it’s called the peak.
  • Typically, the energy usage on your bill remains the same since we are simply shifting your air conditioning or heating system’s usage to a different time of day. This reduces its runtime during peak demand periods and helps us reduce the use of less efficient and more expensive power sources needed to meet electricity demand. This also helps preserve natural resources, delay the need for more power plants and keep energy costs lower for everyone.
  • Once you’re successfully enrolled in the Power Manager smart thermostat option, you will be emailed an e-gift card (one card per household). If you enroll by December 31, 2020, you will receive a $90 e-gift card. If you enroll on or after January 1, 2021, you will receive a $75 e-gift card. You will also receive one $25 e-gift card per household following the anniversary of your enrollment each year that you remain on the program.
  • Your e-gift card will be emailed to you within 60 days of being accepted into the Power Manager smart thermostat option.
  • Power Manager is designed for use on days when the demand for electricity reaches peak levels. During the summer, events may occur Monday through Friday, in the afternoon to early evening. For customers participating in the winter option, events may occur during the hours of 6 to 10 on weekday mornings or evenings. Except in the rare event of a system emergency, events will not occur on weekends or holidays.
  • Events may occur a few times per month during the months of May through September or December through March when electricity demand reaches peak levels. If the weather is mild, events may not occur at all.
  • At the start of a Power Manager event, your thermostat will be automatically adjusted by a few degrees – higher in the summer and, for customers participating in the winter option, lower in the winter. On some event days, your thermostat may be adjusted by a couple of degrees prior to the event start to pre-cool (summer) or pre-warm (winter) your home to make the temperature change during the event less noticeable.
  • Events typically last two and a half to three and a half hours.
  • Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.
  • During an event, you can opt out from your thermostat or your thermostat’s mobile or web apps.
  • Send an email to support@powermanagertstat.com requesting to end your participation in the Power Manager smart thermostat option. Once you have been taken off the program, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.
  • Send an email to support@powermanagertstat.com.
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