Gas Customer Choice

In a monopoly environment, state laws and regulations require your local utility company to purchase natural gas in a manner that ensures that there is a sufficient supply to serve all customers at all times. All customers who buy their natural gas from Duke Energy are charged the same average price for each unit of gas that is used. In a competitive market, other suppliers aren't obligated to serve all customers at all times and can offer various pricing options. This allows for more flexibility to keep costs down and to offer pricing based on supply and demand. For customers willing to shop for suppliers, the opportunity to realize savings may be available.

All unregulated natural gas supply companies must charge a sales tax according to Ohio State Law. Only the Supplier Gas Charge portion of your bill is taxed and the rate is based on the county in which you receive service.

Yes. Regardless of whom you purchase your energy supply from, Duke Energy Ohio will still be your local energy company and will deliver your natural gas and electricity, read your meter, perform routine safety checks, and respond to power outages, gas leaks and outages and other emergencies.

Yes. Governmental aggregators must provide you with written notice if they are going to include your account number in their aggregation process. If you receive such a notice, you'll need to opt out of the aggregator's list in order to stay with Duke Energy Ohio or your current supplier.