Electric Customer Choice

No. You do not have to select another supplier. Because this is a customer choice program (established and administered by the state of Ohio) , it is voluntary. If you choose not to participate, Duke Energy Ohio will continue to supply you with electricity and/or natural gas in the same efficient, safe and reliable manner you've come to expect. There won't be a need to fill out any forms or notify anyone of your decision to remain with Duke Energy Ohio.

There is the possibility that your local government could choose to aggregate its residents with a different supplier. However, this would have to be approved through the voting process by the community. If aggregation were approved, you would still have the option to opt off the aggregated list.

No. The quality of your service will not decline. No matter which alternative supplier is selected, Duke Energy is still responsible for getting the electricity and/or natural gas to homes or businesses and maintaining electric and natural gas infrastructure.

You will continue to notify Duke Energy in the event of an outage, just as in the past. Duke Energy Ohio will continue to maintain all existing power lines and natural gas infrastructure regardless of the generation supplier you select.

The supplier will determine if you receive a separate bill for the generation charges or if these charges will be added on to the Duke Energy bill. If the supplier bills separately, this will be noted on your Duke Energy bill. Be sure to ask any supplier you consider how they will bill you.

No. A special meter is not needed when customers switch suppliers.

No. Once a supplier is certified by the commission, a customer may sign up with a supplier at any time. To switch to another supplier, contact the new supplier directly.

If a supplier becomes unable to serve its customers, the customers will return to Duke Energy Ohio at the standard service offer rate. They will be able to sign up with another supplier afterwards, if they wish to do so.

Individual customers on the Percentage of Income Payment Plan (PIPP) are not eligible for customer choice. The Ohio Department of Development (ODOD) administers PIPP. Customers on the Residential Low Income Service rate are eligible to participate in the Energy Choice Ohio program. Learn more about Duke Energy's low-income programs.

Yes, Duke Energy will continue to offer Budget Billing for customers who switch generation suppliers.