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Electric Customer Choice Handbook

Electric choice began in Ohio in January 1999, and on July 6 of that year Ohio Governor Bob Taft signed Amended Substitute Senate Bill No. 3 (the Electric Restructuring Bill, also referred to as the Ohio Electric Customer Choice bill), beginning the transition to electric restructuring and customer choice for the State of Ohio. Most electric customers are able to choose the company that supplies (generates) their electricity. If you choose a new supplier, Duke Energy Ohio will continue to provide the regulated delivery of service to your home or business, maintain the poles and wires and respond to emergency situations.