Canceling Enrollment
How to cancel enrollment with an electric or natural gas supplier
Ohio residential customers can cancel their enrollment with an electric or natural gas supplier and remain with Duke Energy Ohio or their current supplier.
Canceling under a government aggregation
If you've received a letter regarding a governmental aggregation – where all accounts in a local jurisdiction are enrolled with an electric or natural gas supplier – you have the right to cancel your enrollment and remain with Duke Energy Ohio.
To cancel an enrollment with an electric or natural gas supplier under a governmental aggregation, please Contact Us.
You may also contact our customer care center at 800.544.6900.
Canceling under other situations
If you've recently decided to enroll with an electric or natural gas supplier, but have changed your mind and would now like to cancel your enrollment and remain with Duke Energy Ohio or your current supplier, you may do so.
To cancel an enrollment with an electric or natural gas supplier you've recently selected, please Contact Us.
You may also contact our customer care center at 800.544.6900.