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Third Party Notification

At Duke Energy, we recognize that sometimes people may not pay their monthly electric bill. The reasons are many  travel, illness, hospitalization, first-time bill payer and sometimes people just forget. That's why we have designed programs like Third-Party Notification to serve as a safety net to help prevent electric service interruptions for nonpayment.

Under this program, Duke Energy will notify a designated third party if a residential customer’s account becomes past due and a disconnect notice is necessary. The third party may be a relative, friend, neighbor, agency or anyone the customer chooses. And, while the third party is not responsible for paying the bill, he/she may be able to help arrange for payment – helping prevent disconnection of service.

Third-Party Notification is a free service and may be set up by the customer, or by a concerned third party with the customer’s permission. This service provides assurance that someone will be notified if electric service is subject to disconnection for nonpayment. And it is an ideal way for a third party to have the peace of mind that he/she will be notified if someone they care for needs a little help.

While Duke Energy will send a copy of a final notice to the designated third party, the customer and third party agree that Duke Energy will incur no liability for failure of the third party to receive the requested notification.

Two ways to enroll