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Enrollment in Prepaid Advantage will be unavailable from Oct 1 – Nov 5 as we transition our neighboring service areas to the new billing and technology system that you were moved to in April. Please make note of these important dates to help you plan for what’s ahead until our system updates are complete.

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Please use the form below to contact the Duke Energy Prepaid Advantage team. We will respond to your inquiry within two business days.

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