Paperless Billing

Paperless Billing gives you the same information as a paper bill. The only difference is how you receive it and how easy and convenient it is. And the best part? It's free. Start enjoying all the benefits when you enroll in My Account Services.
Online bill

Energy bill

Benefits of Paperless Billing

  • Get your bill online – no paper clutter

    You don't have to manage paper files of your bill; we'll keep up to two years of your past bills online.
  • Pay any way you want, including online

    Take control of how, where and when you pay your energy bill. The choice is yours.
  • Sign up for email reminders so you never forget to pay

    We'll even send you email reminders when your bill is available for viewing and when it's time to pay.
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Frequently Asked Questions

  • Yes, you must have an Online Services account to enroll in Paperless Billing.
    If you already have an account, simply sign in with your user name and password. If you do not yet have an Online Services account, please register before trying to enroll in Paperless Billing. The registration process is simple and only takes a few moments. Please have your account number available.
  • You have the option to enroll multiple accounts during the registration process.
    To enroll multiple accounts during the registration process, click the "Add another account" link on the Registration Confirmation page and follow the prompts. If you've already registered an account with Online Services, you can add another account by clicking the "Add an Account" button located in the top left corner of the Online Services home page and following the prompts to enroll the additional account in Paperless Billing.
  • Yes.
    For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today. Also, according to a study by Javelin Strategy & Research, 85 percent of identity theft cases are due to "offline" transactions, such as lost or stolen checkbooks, paper bills or account statements.
  • You can pay online by credit card using Western Union Speedpay.
    Speedpay charges a convenience fee for using this service. For your convenience, this service is available 24 hours every day. To do this, go to the Billing and Payment options and then select One Time Payment with Credit Card under the "Other Options" section.
  • Yes.
    If you choose to pay electronically, your account will be available to pay online immediately after you enroll in Paperless Billing. You do not need to wait for your first paperless bill to be delivered.
  • Yes, you can use a number of payment methods once you enroll in Paperless Billing.
    You can pay by phone, by mail, online, with a credit card or at a Duke Energy bill payment center. To learn more about your payment choices, visit the Payment Options section within the Online Services website.
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