Helping Hand


Helping Hand was established in 1983 to provide assistance in the winter to Indiana customers. This program is funded by Duke Energy customers, employees and shareholders to lend a Helping Hand to those who are least able to cope with their winter electric bills.

How the Helping Hand Program works

Each fall, the Helping Hand Program will provide financial assistance to Duke Energy customers who meet certain criteria through a one-time $300 payment on an eligible customer's account.

Program qualifications

To be eligible for assistance from the program, customers need to meet the following criteria:

  • Duke Energy residential customer of record
  • Total annual household income meets Energy Assistance Program guidelines
  • Energy Assistance Program applicant

How to apply

Duke Energy has partnered with the Indiana Community Action Association Energy Assistance Program (EAP) to distribute the program dollars. The EAP agencies will notify recipients if they are eligible for the $300 credit.

How to make a donation

If you would like to share the warmth with those less fortunate in your community, contributions can be made in two ways:

  • You may add a donation to your monthly Duke Energy bill. (Most monthly bills have a special notation in the upper right-hand corner to mark your Helping Hand donation.)
  1. Write in the dollar amount you would like to give (in even dollar amounts).
  2. Add the amount to your bill payment.
  • You also may mail donations by check or money order only. Checks should be made payable to Helping Hand.

Please mail donations to:

Duke Energy Helping Hand
139 E. 4th Street - EX320
Cincinnati, OH 45202

Paperless Billing donations

Our Paperless Billing customers can easily make a donation online when scheduling their monthly Duke Energy payment. Just complete the section titled "Customer Contribution" if you would like to make a donation to Helping Hand.

Please mail donations to

Duke Energy Helping Hand 
1000 E. Main Street
Plainfield, Indiana 46168
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