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Get up to $450 in rebates

Is it time to replace your old, worn-out heating and cooling system? If your heating and cooling equipment is more than 10 years old or isn't making your home as comfortable as you'd like, consider installing a high-efficiency system. It will help:

  • Make your home more comfortable
  • Reduce your energy usage and carbon footprint
  • Save you money for years to come
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Switching to a more energy-efficient system can save you big

You might be surprised at which areas of your home use the most energy. Heating and cooling use the most energy in an average household – more than 40% of your monthly bill comes from the energy needed to heat and cool your home.

Installing an energy-efficient heat pump can save you up to $300 on your heating and cooling costs each year.

This chart illustrates how much you can save when you install a new HVAC system that uses less energy to heat and cool your home. A SEER number is an energy-efficiency rating. The higher the number, the less energy the system needs to use to make your home comfortable. And the benefits add up!


These figures represent the expected overall performance of the unit for a year, based on average weather and location. Annual operating costs based on 3-ton heat pump and $0.10 per kilowatt-hour. Average cooling degree days based on Charlotte, N.C., from 2009 - 2013. Operating costs vary depending on climate conditions, home characteristics, energy rates and usage patterns.

Eligibility requirements

  • This program is available to Duke Energy residential electric service customers residing in single-family homes, condominiums, mobile homes, townhomes and duplexes.
  • Additionally, all application and supporting documentation must be successfully submitted and approved within 60 days of date of service after Oct. 1, 2017.
  • Mini-splits and ductless systems are not eligible for rebates at this time.

heating and cooling chart updated 4

*Qualified product must be purchased through a participating contractor, installed and programmed through customer's home Wi-Fi network at time of equipment installation.
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Frequently Asked Questions

  • This is an energy efficiency rating for heat pumps. The higher the number, the less energy the system uses in winter heating. Make sure the unit you purchase has an HSPF rating certified by the Air Conditioning, Heating, and Refrigeration Institute (AHRI).

  • Builders are eligible to receive HVAC equipment rebates on new home construction.
  • To be eligible, you must be a Duke Energy customer, and your new equipment must be installed by one of our participating contractors. Also, your equipment must meet the SEER/EER requirements listed in the table above.

    The program is open to residential customers in single-family and manufactured homes.
  • After the referred contractor completes the work, he or she will fill out and submit the rebate form, along with any required documentation. Once we receive it, you will get your money in the mail. The process typically takes 4-6 weeks.
  • Each participating contractor is a local heating and cooling professional who has met Duke Energy requirements. Only these participating contractors are approved to perform work eligible for Duke Energy Smart $aver rebates. After the participating contractor completes the work, he or she will submit the rebate form to receive your cash incentive.
  • The Seasonal Energy Efficiency Ratio (SEER) and Energy Efficiency Ratio (EER) both are rating systems to measure the efficiency of your heat pump or air conditioner when it cools your home. The higher the number, the less energy the system uses. Make sure the unit you purchase has a SEER/EER rating certified by the Air Conditioning, Heating, and Refrigeration Institute (AHRI).
  • The electric fan in your indoor unit is responsible for a good portion of your electric heating costs. Older, standard fans use much more energy than new energy-efficient electronically commutative motor (ECM) fans. Sometimes called a “variable speed” fan, an ECM fan also offers many other features for added comfort in your home. An ECM fan on your indoor unit is required for each qualifying air conditioner or heat pump.

  • See table above.
  • By 2030, demand for electricity in the United States is expected to grow by approximately 25 percent. In the past, utilities like Duke Energy would build new power plants to keep up with the rising demand for power.

    But building new power plants is expensive, and each takes years to complete. Plus, new power plants can have a negative impact on our environment.

    The cleanest, most efficient power plant is the one we never have to build. If we can help our customers save energy – and save money in the process – it can reduce the demand for new power plants.
  • A new gas furnace will not qualify for a rebate. But, if you also purchase a new central air conditioner, you should consider a new, high-efficiency heat pump. Instead of buying a central air conditioner, purchase an “add-on” heat pump, and use it with your gas or oil furnace. There is no heating technology that is more efficient than the heat pump during most winter temperatures, and it could be eligible for the Smart $aver Incentive. In a dual fuel system, the more efficient heat pump is used for 80 percent or more of your total heating load, and your gas furnace is used only on the coldest days.

  • You can submit an application for Smart $aver rebates on a new home after both of these events have occurred: 1) the HVAC system, including the outdoor unit, is fully installed and working and 2) the new home has the electric meter installed.

  • In June 2009, a letter was mailed to all customers in Greenwood, S.C., who were on the grandfathered Greenwood rate schedules explaining that they would not be eligible to participate in Duke Energy's energy efficiency products and services. The energy efficiency programs are funded through a small monthly fee on customers' bills. Because we are unable to charge the fee on the Greenwood rate, these customers will not be eligible to participate.
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