Skip to Content

Did they really text that?

Did they really text that?

These texts about energy bills are real. The advice? From us.

We’ve rounded up real questions and real answers plus simple, laugh-worthy tips you’ll actually use. Saving energy doesn’t have to be complicated or boring. Grab your phone, dive into the group chat, and discover just how easy it is to save.

Text: If I leave the lights on, will it make my apartment warmer?

Answer: No. But leaving the curtains open to let natural light in will keep your residence warmer.

Text: Can I pay my Duke Energy bill in cash?

Answer: You can pay your bill with cash! Duke Energy offers in-person payment locations, just Search for a payment location near you. Or you can pay through our website, our phone (800.777.9898), or by mail.


Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094

Text: How do I split this power bill and make my roommate pay more than half? She has been taking too many baths; I think it’s raising our bill.

Answer: While each account has one primary account owner, you can split the bill on your own accord. You can divide the bill in half, split it by usage (taking those excessive baths into account) or split it by room size. Or your roommate can take baths in cooler water, reducing the amount of energy used on the water heater.

Text: Why does Duke Energy want me to save energy? Wouldn't that like... lose them business?

Answer: While we are an energy company, we value energy efficiency for a multitude of reasons. As energy demand grows, so does our duty to protect the grid. By reducing energy consumption, we lower the need for new power plants. Building fewer new power plants helps to conserve resources, keep energy costs down for everyone, and protects the environment.

Text: What does Basic Customer Charge mean? Are they calling me basic? I don't get it.

Answer: While you are far from basic, this charge isn't. The basic customer charge is a fixed charge remaining the same every month. It supports customer services, billing, and other transactions affecting your account.