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Paperless Billing

Paperless Billing

Can you spot the difference between these bills?
Neither can we.

Same bill. Different delivery. Your paper and online bill show you the same information.
Only the way you receive your monthly bill is different.

Get your bill online –
no paper clutter
You don't have to manage paper files of your bill; we'll keep up to three years of your past bills online.

Pay any way you want, including online Take control of how, where and when you pay your energy bill. The choice is yours.

Sign up for "e-minders" so you never forget to pay We'll even send you email reminders when your bill is available for viewing and when it's time to pay.

And the best part? It's free!

Frequently asked questions

Do I have to sign in to enroll?

Yes, you must have an online services account to enroll in Paperless Billing.
If you already have an account, simply sign in with your user name and password. If you do not yet have an online services account, please register before trying to enroll in Paperless Billing. The registration process is simple and only takes a few moments. Please have your account number available.

Is the Paperless Billing service secure?

For security and privacy of transactions, enrollment requires a user name and password to log on to the online billing service. We use 128-bit encryption, which is the safest encryption technology available today. Also, according to a study by Javelin Strategy & Research, 85 percent of identity theft cases are due to "offline" transactions, such as lost or stolen checkbooks, paper bills or account statements.

Will I be able to pay immediately after I enroll my account?

If you choose to pay electronically, your account will be available to pay online immediately after you enroll in Paperless Billing. You do not need to wait for your first paperless bill to be delivered.

How do I enroll multiple accounts?

You have the option to enroll multiple accounts during the registration process.
To enroll multiple accounts during the registration process, click the "Add another account" link on the Registration Confirmation page and follow the prompts. If you've already registered an account with Online Services, you can add another account by clicking the "Add an Account" button located in the top left corner of the Online Services Home Page and following the prompts to enroll the additional account in Paperless Billing.

Can I use my credit card to pay my bill?

You can pay online by credit card using Western Union Speedpay
Speedpay charges a convenience fee for using this service. For your convenience, this service is available 24 hours every day. To do this, go to the Billing and Payment options and then select One Time Payment with Credit Card under the "Other Options" section.

Can I pay by phone?

Yes, you can use a number of payment methods once you enroll in Paperless Billing.
You can pay by phone, by mail, online, with a credit card or at a Duke Energy bill payment center. To learn more about your payment choices, visit the Payment Options section within the Online Services website.