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System Updates Coming Soon

System Updates Coming Soon

Upcoming enhancements will result in system downtime.

What to Expect

We’re making several upgrades to our systems the weekend of April 19-21. While this work takes place, login access to your online account will be temporarily unavailable. Most of these updates will begin at 7 p.m. Friday, April 19. By early Monday morning, April 22, all features should be reinstated and fully accessible.

Our website, the Duke Energy app, and our automated phone systems will all be limited during this time. Features unavailable through the weekend time frame will include the ability to make payments, review bills,* check past energy usage, enroll in programs, access online dashboards, and request to start or stop service.

Because payment options will be inaccessible over the weekend, disconnections for nonpayment will be suspended while this work is underway.

*Please note that access to view bills will be unavailable starting at 7 p.m. on April 18, a day in advance of the upgrades getting started.

Have a business account? Get details about impacts to your online experience.