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Information regarding past potential data exposure

Select customer details may have been acquired in May of 2024

In the spring of 2024, a third party may have obtained certain customer information from our public website. Duke Energy takes the security of your information seriously and we employed prompt actions to help further protect customer accounts. 

Key Points to Know

  • We conducted extensive analysis of the circumstances that enabled the outside party to garner customer information.
  • There was no indication that passwords, financial data, or entry to online profiles through My Account or through our Business Experience portals were exposed.
  • Our cybersecurity team collects millions of data points daily and distills information that poses potential threats into actionable alerts which prompt us to continually strengthen our systems.
  • Since the occurrence, several advanced modifications have been implemented to the public website to help ensure added security for our customers.
     

If you have any questions about this potential data exposure, you may contact Duke Energy’s customer services team.