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Contact information


Customer Service - Home
Monday - Friday 7 a.m. to 7 p.m. EST

866.216.2136 

Customer Service - Business
Monday - Friday 7 a.m. to 7 p.m. EST

800.774.1202 

Hearing or Speech Impaired

711 (TTY or TDD Relay Service) 
Report Energy Theft  800.544.6900 
Report a Copper Theft  800.544.6900 
Request a Reference Letter  800.544.6900
Upgrade or Change Service  800.544.6900 
Media Contacts  800.559.3853 
Investor Relations  800.488.3853
Report Fraud and Scams  800.777.9898
Report an Environmental Concern  855.355.7042

Mailing addresses

Payments:
Duke Energy
P.O. Box 1326
Charlotte, NC 28201-1326

Other Correspondence:
Duke Energy
1000 E Main Street
Mail Drop WP 890
Plainfield, IN 46168

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