Tree Trimming Request

Below are a few examples of requests for work that Duke Energy does not perform or that may be deferred: 

• Vegetation is not affecting power reliability at this time but will be evaluated during the next regular maintenance pruning cycle.
• Vegetation is impacting cable TV and/or telephone lines but is not affecting power reliability.
• Vegetation is affecting the illumination pattern of an outdoor light but is not affecting power reliability.
• Vegetation is near a service drop, the low-voltage power line running from our pole to your house or business. Call Duke Energy Customer Service to request the line be de-energized before completing any tree work.

Please be aware that disposal of any wood, limbs or debris resulting from storm damage or an "act of God" is the responsibility of the property owner.

Duke Energy does not prune trees for light levels or pattern. Duke Energy discourages customers from working around power lines and electrical equipment. It's the responsibility of the property owner to maintain the growth of any trees interfering with the lighting pattern.

If an imminent threat to Duke Energy power lines exists, we prioritize and schedule the work based on the severity of the situation.

The majority of our pruning and cutting occurs during planned maintenance. In maintained or landscape settings, our policy is to dispose of any small limbs and brush. The larger pieces of wood are cut, but not necessarily in firewood lengths. In non-landscaped sites, pruned vegetation and wood are left in place to biodegrade.

When an "act of God" (such as lightning, ice storms, high winds, hurricanes, tornadoes) or other natural events cause trees or other vegetation to fall across power lines and damage facilities, we cut the trees and brush so poles and lines can be replaced and re-energized. Disposal of any wood, limbs or debris resulting from this type of emergency operation is the responsibility of the property owner.