We're now sending alerts when your payment has been applied to your account. By having an email address on file, you'll be automatically enrolled to receive a notification letting you know that your payment has posted.
If you'd prefer a text message, or if you'd prefer not to receive payment confirmations, you can modify your preferences.
Frequently Asked Questions
What to expect
Below is one example of our new payment confirmation emails.
Payment Confirmations is available to customers of all Duke Energy utilities.