Duke Energy Business Portal

If you forget your password, select "Forgot Your user name / password?" in the "Customer Sign In" box. You will be asked to enter your User Name and e-mail address. Then, you will be shown the "secret questions" you entered when you created your User Name. If you successfully answer the secret questions, you will be given the opportunity to create a new password.

If you forget your User Name, select "Forget Your user name / password?" in the "Customer Sign In" box. You will be asked to enter your e-mail address. If the e-mail address you enter matches what you entered when you created your User Name, your User Name will be sent automatically to you via e-mail.

Please contact Customer Account Services at Businessservicecenter@duke-energy.com with your observations, comments, and/or technical issues. We welcome your suggestions on how we can improve our service to you!