Elevating Your Experience in CXM Surveys

At Duke Energy, our mission is to consistently deliver experiences that exceed your expectations. To achieve this, we rely heavily on your feedback through our proprietary Customer Experience Monitor (CXM) survey program. These surveys are more than just questionnaires; they are vital tools that help us understand your needs, preferences, and areas where we can improve. Here’s why your participation is crucial and how it contributes to enhancing your overall experience with us.

Why Your Feedback Matters

1. Tailoring Services to Your Needs: Each customer has unique preferences and requirements. By sharing your thoughts and opinions in our CXM surveys, you help us tailor our products and services to better meet your individual needs. Your feedback ensures that we stay aligned with your expectations and deliver personalized solutions that add real value.
2. Identifying Areas for Improvement: No business is perfect, and there’s always room for growth. CXM surveys highlight specific areas where we might be falling short. Whether it’s the usability of our website, the responsiveness of our Account Executives, or the quality of our service, your honest feedback directs our focus to the areas that matter most to you.
3. Enhancing Overall Customer Satisfaction and Loyalty: Satisfied customers are the cornerstone of our success. By actively participating in our surveys, you enable us to measure and improve customer satisfaction levels. This ongoing dialogue helps us create a better, more satisfying experience for everyone who interacts with our brand.

How to Participate

Participating in our CXM surveys is simple and convenient. At some point each year, you will receive a survey invitation via email from your Account Executive. Each survey takes just minutes to complete, yet the impact of your responses is profound. Whether you are currently having positive experiences or negative experiences, we would love to know.

1. Be Honest and Specific: Provide detailed feedback, mentioning specific experiences or suggestions. This helps us understand the context and make precise improvements.
2. Stay Engaged: Regular participation ensures we capture a comprehensive view of your experiences over time.
3. Feel Heard: Rest assured, your feedback is valued and taken seriously. We review every response and use it to drive meaningful change.

Thank You for Your Participation

We are deeply grateful for your continued support and participation in our CXM surveys. Your feedback is the heartbeat of our business, guiding us in our quest to deliver the best possible experiences. Together, we can create a future where every interaction with Duke Energy is a positive and memorable one. Thank you for being a vital part of our journey towards excellence!