Frequently Asked Questions
Smart-thinking grid technology installation on utility poles will typically involve utility bucket trucks, pole-setting equipment and the equipment being installed. Some equipment, like voltage regulators, can be large with specialized support equipment installed to make them work. Crews can often complete work on one pole in a single day, but it could take several weeks to install the complete system in the area. In some cases, new utility poles will need to be placed or existing poles replaced. In other instances, a new line may need to be constructed. Crews will work along the power line easements and, in some cases, may need access to backyards and other areas of the property to work on the line.
For instances where equipment is installed in downtown or heavily urban areas, crews may be working in underground vaults. While they will be working out of site, you may see the same types of vehicles and equipment used for overhead work.
A power outage may be needed to complete work in your area. We will attempt to notify you beforehand if an outage is required.
Traffic may be affected by power line improvement work for reasons such as: crews working near the road, lane closures, traffic flow changes and, in some cases, temporary road closures. We will work with property owners in the area, when needed, to notify them of closures and will use signage to clearly mark work zones and traffic flow changes.
Once the work is complete, if property is disturbed, we will restore the site as close as possible to pre-work conditions, including seeding and placement of straw in grassy areas. If additional concerns arise, or if the site requires additional work, we will work with property owners to address the situation.
We are making smart, strategic improvements across the state to help increase reliability; strengthen the grid against outages from severe weather and other impacts; expand cleaner energy options, like solar, battery storage and electric vehicles; and give customers more options and control over their energy use and tools to save money.
We want to keep you informed about work that may impact your property. We will attempt to notify you in advance of work taking place that involves digging, pole replacement, installation of new power lines or other major construction along easements that may be on your property.
In addition, some projects may include a local public engagement manager who will work directly with customers to address questions or concerns they may have about the project.