Reliability PLUS Program

Providing you dependable and reliable power is important to us.


Image

Frequently Asked Questions

  • Power lines have a built-in safety system designed to momentarily shut the power off as a way of clearing debris and other items from the line. This automatic cycle may occur multiple times as the system works to resolve the issue. Often times, this process is enough to fix the problem and avoid a longer outage. 

    An uninterruptible power supply (UPS) on critical equipment in your home or office can help to provide consistent power supply during these short outages. 

    If you are experiencing ongoing reliability issues, please contact our customer care team at 800.777.9898. One of our power quality specialists will be glad to investigate your concern and help to resolve your issue.

    The system is designed to momentarily shut the power off as a way of clearing debris and other items from the line. When the system detects that something isn’t right, it will shut on and off several times to try and clear the issue. Often times, shutting the system off temporarily is enough to fix the problem and avoids a long permanent outage. The system can blink several times as it attempts to resolve the issue.

    While these short interruptions of power are positive because they often times prevent long outages from occurring, we understand they can be very inconvenient to you. To avoid this problem, you can install an Uninterruptible Power Supply (UPS) on critical equipment to help ride through short outages.
    The system is designed to momentarily shut the power off as a way of clearing debris and other items from the line. When the system detects that something isn’t right, it will shut on and off several times to try and clear the issue. Often times, shutting the system off temporarily is enough to fix the problem and avoids a long permanent outage. The system can blink several times as it attempts to resolve the issue.

    While these short interruptions of power are positive because they often times prevent long outages from occurring, we understand they can be very inconvenient to you. To avoid this problem, you can install an Uninterruptible Power Supply (UPS) on critical equipment to help ride through short outages.
  • The length of an outage depends on the cause of the outage. A tree limb can cause a short outage that is quickly and easily restored, or it can take much longer if a tree-removal crew must be called. When a car hits a power pole, there are times when the power cannot be restored quickly for safety reasons or due to an investigation. During storms when widespread outages affect a large number of customers, restoration may take a bit longer as crews work to safely and methodically restore power to all customers. 

    Duke Energy is currently installing smart-thinking grid technology that will help to anticipate outages and automatically reroute power to restore service faster for customers or even help avoid an outage altogether. When completed, around 80 percent of our customers will be served by smart-thinking grid technology.


  • When the system detects that something isn't right, like when a tree limb comes in contact with a power line, the system is designed to turn off and on several times to try and resolve the issue. Sometimes, a brief interruption of power is enough to fix the issue and avoid a longer outage. Brief interruptions can also occur when animals come into contact with a piece of equipment or when lightning strikes part of the system.
  • Duke Energy restores power in a sequence that begins with essential services to the community such as hospitals, police stations and fire departments. Meanwhile, we prioritize repairs that will reconnect the largest number of customers as quickly and safely as possible. Work continues until every single outage has been restored.

  • An outage occurs when there is a loss of power that lasts more than a few minutes. Short losses of power, or “blinks,” occur when the system is trying to fix itself and may or may not result in a permanent outage.
@ Sign up for email