Duke Energy Progress SC Rate Case

Frequently Asked Questions

Duke Energy Progress SC Rate Case

  • We work every day to keep costs as low as possible for our customers and to avoid an increase to customer bills whenever possible. Our work to modernize the electric system, generate cleaner power, responsibly manage and close coal ash basins and continually improve our service to more than 169,000 customers in the Pee Dee region of South Carolina are the primary reasons behind this request. The filing with the PSCSC requests to increase revenues by about $59 million, for an overall increase across all customer classes of 10.3 percent.

  • The average rate increase from the proposed changes for residential customers on their total bill would be 12.5 percent, while commercial and industrial customers would see an average increase of 8.8 percent. The total monthly impact for a typical residential customer using 1,000 kilowatt-hours (kWh) per month would be an increase of $17.91. If approved by the PSCSC, beginning June 1, 2019, the charge for a typical residential customer using 1,000 kWh of electricity will increase from $124.82 to $142.72 per month.

  • A base rate case is a very public regulatory review process, overseen by the PSCSC, in which a utility must demonstrate why a proposed increase in rates is needed. The process considers volumes of data and thousands of pages of testimony – including input from the public. Over a number of months, this independent, public process helps ensure transparency and fair rates based on the costs the utility incurs to serve its customers. 

    The commission thoroughly reviews our request and typically holds multiple public hearings across the Duke Energy Progress territory to allow customers to comment. In spring 2019, the commission will conduct an evidentiary hearing and consider our written and oral testimony, along with viewpoints from others representing customer groups and other stakeholders.

  • Yes, the PSCSC will establish opportunities for the public to comment, through public hearings or directly, at the appropriate time during the rate-making process.

  • The complete request and additional information can be found at the PSCSC website, docket number 2018-318-E.

  • It’s important to us to give our customers more options to help them better manage energy and ultimately save money – so we’re connecting with our customers through new tools like usage updates, free home energy audits and a menu of energy-saving tips, programs and incentives for every budget. To find the right energy-saving program for your household, visitt www.duke-energy.com/SaveEnergy.


    We're also proud to provide support to those customers who need it most through initiatives like the Neighborhood Energy Saver Program that provide energy-saving upgrades at no cost to income-qualified homeowners.

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