Making a payment by mail

Prefer to pay your Duke Energy bill by mail?

Remember these important reminders: 
  • Include the return portion of your bill with your check or money order in the envelope provided.
  • If you no longer have the return envelope, please use a standard business sized envelope.
  • Provide all payment stubs totaling the amount of your check or money order. 
  • If you cannot provide all payment stubs, please provide a list of accounts and corresponding amounts to be paid in a table format such as Microsoft Excel. View example.
  • Write your Duke Energy account number on your check or money order. 
  • Do not use staples or paper clips.  
  • Use black or blue ink. Other colors may cause a delay in processing due to poor quality.
  • Do not send cash.

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