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High Water and Flood Safety

Severe weather can strike quickly creating a variety of dangerous situations. We all have a responsibility to stay tuned to National Weather Service, local media and emergency management for special warnings or instructions during severe weather events.

Duke Energy works closely with local, county and state emergency management officials during high water and flooding conditions to provide information to help ensure they can make appropriate public action decisions. If you have questions about what actions you should take during such events, please contact your local county emergency management office.

Be alert

  • People who live along lakes and rivers and in other low-lying areas or areas prone to flooding, should pay close attention to local media for changing weather conditions and rising lake and river levels.
  • Know your area's flood risk. During rains that have lasted for several hours or even several days, be attentive to the chance of flooding
  • Listen to local radio or television stations for possible flooding information, as well as NOAA weather radio for watch and warning bulletins.
  • For updated lake level information, check the lake levels page or call Duke Energy’s Lake Neighbor Information line at 1-866-332-LAKE (5253)


    Observe these safety rules. They could save your life.

    • Watch for rising water levels.
    • Know where high ground is and move there quickly if you see or hear rapidly rising water.
    • Do not attempt to cross through flowing water that may be more than knee deep. 
    • Do no try to drive through flooded areas — most flood-related deaths occur in automobiles.
    • If your vehicle stalls, abandon it and seek higher ground immediately.
    • Be especially cautious at night, the time of day most difficult to recognize the dangers.
    • High water conditions can create navigational hazards and the public should use caution and adhere to the advice of local emergency management officials before going on area lakes or rivers.
    • If you must be on the water, please operate your watercraft at a safe speed that does not create wakes that will cause additional damage to property and environmentally sensitive areas.
    • Members of the public that have electrical service to facilities (piers, outside lighting on seawalls, etc.) on or near the water, should have a qualified electrical contractor de-energize this service to avoid injuries and equipment damage.

    Be prepared. Stay alert.