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Underground Protection

Underground Protection

Underground Protection

Duke Energy's underground protection product is available only in the state of Kentucky. Customers in Indiana, North Carolina, Ohio and South Carolina are ineligible to participate in this program.

The underground power line that feeds into your home was built to last. But, over time, ground settling or overgrown tree roots can cause disastrous line breaks – cutting power to your home in an instant.

Since your property's underground line is your responsibility, it’s up to you to locate a qualified electrician to find the break and mend the line. Those can be complex, lengthy and costly repairs.

Or, you can take advantage of Duke Energy One’s Underground Protection program.

We're here when you need us.

For just pennies a day, Underground Protection will get you up and running.

The benefits are clear:

  • 24-hour repair service hotline
  • Work by qualified technicians backed by a one-year warranty
  • Comprehensive coverage of up to $4,000 annually

If you have a problem, just call us and we'll come to your home to repair your underground line. No hidden costs. No hassles. No headaches.

See what's covered with Underground Protection.
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Get started with Underground Protection today!

Underground Protection coverage is available to Duke Energy customers in Kentucky for just $4.99 per month.

OnlineEnrollmentBtnor enroll by phone at 888.999.8856, select option 2.

Exclusions and limitations apply. See terms and conditions for details. Underground Protection coverage is administered by Duke Energy One, Inc. located at 550 South Tryon Street Charlotte, NC 28202 and provided by TWG Home Warranty Services, Inc. located at 175 W Jackson Blvd. Chicago, IL 60604.

Duke Energy One is not the same company as Duke Energy Kentucky. Duke Energy One is not regulated by the Kentucky Public Service Commission. You do not have to buy Duke Energy One's Underground Protection in order to continue to receive service from the utility. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

What Underground Protection customers have to say

"I live in an older home and all utilities are underground. I had already experienced problems, so I was open to getting protection. Underground Protection saved me $3,000 in repair costs."
–Mary Heinichen

"Service was great and the technicians were very nice. They had our power back on within two hours and came back in the morning to complete the repairs. We think the protection is definitely worth having!"
–Mrs. Walter Clements

"I am very satisfied with the service. Great response! Our [electrical line] problem was actually caused by the summer draught. My husband didn't know I had signed up for the protection, but was glad I had when the problem occurred."
–Darleen McGrath


See What's Covered by Underground Protection

Protect your home against unexpected breaks in your underground power line.

Underground Protection
  • Over time, ground settling and overgrown tree roots can cause disastrous line breaks – cutting power to your home in an instant.
  • Underground protection covers underground line breaks that are attributed to normal wear and tear, natural disasters and acts of nature.
  • One of the most common line breaks can occur near where the power line connects to your electric meter. These types of breaks can result from ground freezing and thawing, natural settling, and more.