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StrikeStop » Frequently Asked Questions

Frequently Asked Questions

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What is StrikeStop®?

StrikeStop is a meter-based surge arrestor that can be installed inside your existing electric meter. It provides protection to your appliances and electronics if they are damaged from a power surge that enters your home through the electric meter. Each StrikeStop unit comes with a 10-year manufacturer’s warranty. Ownership of the unit transfers to you once your payment agreement is fulfilled.

What is StrikeStop Monetary Coverage?

StrikeStop Monetary Coverage provides financial protection for damage to your plug-in electronics and appliances caused by surges that might bypass the meter or the StrikeStop device. Destructive surges can occur over any line in and around your home – and even by an indirect lightning strike. Customers must have a StrikeStop surge protector that’s under manufacturer's warranty to be eligible for StrikeStop Monetary Coverage.

How long does it take to install StrikeStop?

Our technicians can install your StrikeStop unit in a matter of minutes. The average time to schedule an installation ranges from days to a few weeks, depending on the season and the location of your electric meter.

What happens if I move?

If you move, you can take your StrikeStop unit with you for only $70. This charge includes the removal of the unit and its installation at your new home.

What is covered under StrikeStop Monetary Coverage?

Most common household electronics and appliances that plug in to an outlet are covered under StrikeStop Monetary Coverage. This includes your computers, TVs, refrigerators and even electronic garage door openers. Some limitations exist, such as appliances located outside your home or devices used to support a business.

Each time a claim is filed against a Monetary Coverage plan, the reimbursement is limited to $1,500. The lifetime reimbursement amount is $10,000.

Contact us for additional questions on coverage at 888.999.8856 and select option 2.

Exclusions and limitations apply. See terms and conditions for details. StrikeStop with Monetary Coverage is administered by Duke Energy One, Inc. located at 550 South Tryon Street Charlotte, NC 28202 and provided by TWG Home Warranty Services, Inc. located at 175 W Jackson Blvd. Chicago, IL 60604.

Duke Energy One is not the same company as Duke Energy Kentucky. Duke Energy One is not regulated by the Kentucky Public Service Commission. You do not have to buy Duke Energy One products or services (as applicable) in order to continue to receive service from the utility. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.