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Credit Counseling

Are you facing financial difficulty? You are not alone. Customers tell us every day that they are having a hard time making ends meet. We heard what you said and wanted to help.

Partnership with ClearPoint Credit Counseling Solutions

Through our partnership with ClearPoint Credit Counseling Solutions, you can receive free financial education that will help you identify and resolve your financial concerns. You also can learn how to make effective financial choices that will help you build a more financially secure future.

Contact Information

Dedicated Phone Line: 866-625-0130
Hours: Monday - Thursday 7:30 a.m. - 9:30 p.m. EST
Friday 7:30 a.m. - 7:30 p.m. EST
Saturday 8:00 a.m. - 3:00 p.m. EST

Voluntary and Confidential

This referral service is completely voluntary and confidential. It is intended to help our customers who may be facing financial difficulties or who simply want to get a better hold on their budget. ClearPoint does not share your information with Duke Energy, and the referral does not change your responsibility to pay your Duke Energy bill. This agency may offer other counseling services at the customerís option.

More Information

ClearPoint is a 501(c)(3) nonprofit organization whose mission is to promote consumer health through financial education. For more information about ClearPoint, please visit their website at