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Change Your Phone or Address

Duke Energy uses various pieces of information such as your phone number and addresses to more quickly respond to your service needs. Our record of your phone number, mailing address, and service address are listed on your bill each month. If Duke Energy does not have correct information on your account, please complete this form so we may better serve you.

Please note this form is used only to modify your phone number, mailing address or service address. You must complete our Stop Service Form to remove your name from an account or our Transfer Service Form to move your service to a new location.

How to Get Started

  • To change your address or phone number, you must be registered for Online Services.
  • Click on Change Your Personal Information in the navigation menu on the right hand side of the page.
New Online Services User?
Register for Online Services and then Change Your Personal Information.
Existing Online Services User?
Log in to Online Services and then Change Your Personal Information.

If you have an immediate service need, please call 800.777.9898. If you need further assistance, please contact us.