Residential Neighborhood Program
The Duke Energy Residential Neighborhood Program offers free walkthrough energy assessments designed to help customers learn how their homes use energy and how they can lower their monthly electric bills. This service is available to customers living in select, census-defined communities identified by Duke Energy.
As part of this special program, eligible customers in select neighborhoods may have some of the following energy-saving items installed at no cost:
- Energy-efficient light bulbs
- Energy-saving low-flow shower heads and faucet aerators
- Room thermometers
- Other energy-efficient upgrades customized for each home
This service is available to residential customers living in select, census-defined communities identified by Duke Energy. If you are eligible to participate, you will receive a postcard notifying of a local neighborhood event. Following the event, Energy Specialists will leave a door hanger on your door to let you know when we plan to be at your home.
To find out if the Residential Neighborhood Program will be in your community, please visit our Neighborhood Schedule.
Don't see your neighborhood on the schedule? See if you qualify for one of our other great energy efficiency offers.
How do I qualify?
This program is open to Duke Energy residential customers in pre-selected neighborhoods. To find out if you live in a pre-selected community please visit our Neighborhood Schedule. Customers must be Duke Energy electric customers. Both homeowners and renters are eligible to participate. However, renters must obtain landlord approval before an energy assessment can take place.
Are renters eligible to participate?
Yes, all renters are eligible to participate in the Residential Neighborhood Program.
What is a walkthrough energy assessment?
A walkthrough energy assessment is the first step toward improving your home's efficiency and reducing the amount of energy you use. During the energy assessment, our trained Energy Specialist will evaluate your home using building science principles to determine what areas of your home would benefit from energy efficiency improvements. Based on the results of the assessment, you may also be offered a host of free energy efficiency upgrades including compact fluorescent light bulbs, low flow aerators and showerheads, weatherstripping and room thermometers.
How can I identify an Energy Specialist?
Each Energy Specialist will be wearing a shirt with a Duke Energy logo and the Residential Neighborhood Program name. Also, each Energy Specialist must carry a Duke Energy badge.
How do I sign up for an energy assessment?
Energy Specialists will leave a door hanger on your door to let you know when we plan to be at your home. If you can’t be home at the stated time, call the number listed on your door hanger to arrange a more convenient appointment time.
When will you be in my neighborhood?
Please visit our Neighborhood Schedule to find out when we'll be in your neighborhood. If you do not see your neighborhood listed, you can submit your neighborhood for consideration or see if you qualify for one of our other great energy efficiency offers.
How can I suggest my neighborhood?
Simply fill out our form to submit your neighborhood for consideration.
How long does a walkthrough energy assessment take?
An energy assessment usually takes one to two hours.
What is a neighborhood event? How do I sign up to attend an event?
A neighborhood event is a family-friendly gathering where you can learn more about the Residential Neighborhood Program and energy efficiency. You will have the opportunity to meet with our Energy Specialist and hear from a special guest speaker. We’ll also demonstrate the energy efficiency products that may be installed in your home. A meal will be provided after the presentation.
In order to register for an event, please sign up using our online registration form. You will need to provide some information about yourself and the guests who will be attending the event, and enter the Event ID listed on the event postcard that was sent to your home.
Are there any charges involved with the energy assessment?
No. There is no charge for the energy assessment, or for the products and services provided at the time of the appointment.
Do I need to be home during the energy assessment?
Yes, a legal adult with consent to authorize the energy assessment must be home in order for the energy assessment to take place.
What will the Energy Specialist need access to during the energy assessment?
The Energy Specialist will need access to every general room in your home, including restrooms and rooms that contain your water heater and air conditioner.
Why does Duke Energy want to help me save energy?
By 2030, demand for electricity in the United States is expected to grow by approximately 25 percent. In the past, utilities like Duke Energy would build new power plants to keep up with the rising demand for power. But building new power plants is expensive, and each takes years to complete. Plus, new power plants can have a negative impact on our environment.
The cleanest, most efficient power plant is the one we never have to build. If we can help our customers save energy — and save money in the process — it can reduce the demand for new power plants.