Stakeholder Engagement

Why It Matters

Our stakeholders often have divergent views on how Duke Energy should meet future customer demand for reliable, affordable and increasingly clean energy. Their views surface locally, nationally and globally in response to a number of factors, including new projects we develop, our long-range planning, changing legislative and regulatory policy, or our enhanced products and services.

Our stakeholders expect us to engage with them on important issues. As an industry leader, Duke Energy has a rich history of working with a diverse group of stakeholders. Our past experience demonstrates that we get better outcomes through collaboration and engagement. 

Stakeholder engagement is key to Duke Energy's success and a vital tool to help make our company an even stronger community partner.

Governance and Engagement Tools

To improve our stakeholder engagement capabilities and governance, we are focusing on common processes and tools, best practice sharing and improved alignment across our jurisdictions. Our External Relations Council, comprised of company leaders, provides oversight and coordination of stakeholder interactions at the national, state and local levels.

By the end of 2018, we will have launched Advisory Councils in all of our jurisdictions. These councils provide an opportunity for Duke Energy state presidents to meet three to four times a year with representatives of diverse stakeholder groups and engage in two-way dialogue. These councils enable stakeholders to learn about our business and, more importantly, to provide their insight and advice to inform company plans.

Successfully working with stakeholders will continue to be key as we implement our vision of providing the energy solutions that customers value.

Keys to Successful Stakeholder Engagement

Based on our past experience, we believe the following behaviors are keys to building relationships and unlocking new possibilities:

  • Transparent – Communicate openly, honestly and in a timely fashion. Be clear and specific about intentions, interests and goals for engagement. 
  • Inclusive – Engage a diverse group of relevant stakeholders early to identify solutions together.
  • Collaborative – Seek mutually beneficial solutions for a shared energy future. Identify “must haves” and be open to compromise on “nice to haves.”
  • Open-minded – Listen to gain understanding of all perspectives and put biases aside.
  • Trustworthy – Be genuine and match words with actions.
  • Patient – Recognize that building relationships and trust takes time.