Product Responsibility Indicators
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Management Approach
Safety for our customers, employees and the general public is our highest concern.
G4
|
TOPIC |
RESPONSE |
---|---|---|
EU23 |
Programs to maintain access to electric service and customer support |
We provide a variety of programs in each state, with education through our website, bill inserts, liaison with social service agencies and other means. |
EU24 |
Practices to address language, disability and other potential barriers to safe access to electric service and customer support |
For several examples, please see Special Assistance, and Spanish language pages. |
Customer Health & Safety |
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G4-PR1 |
Safety assessment and improvement |
We put safety first in all we do, and this core value applies to public, product & service, and employee safety. See Public Safety information on our website. |
Product & Service Labeling |
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G4-PR3 |
Labeling information required by procedures |
Electric and natural gas service cannot be labeled. We provide extensive Public Safety information through bill inserts, announcements, targeted mailings and our website. |
G4-PR5 |
Practices and results of customer satisfaction surveys |
Regular satisfaction surveys among all customer classes are conducted. See Customer Satisfaction results in our Sustainability Report. |
Customer Privacy |
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G4-PR8 |
Number of substantiated complaints or breaches of customer privacy |
Duke Energy has established a Data Privacy and Identity Theft Protection Program to protect personal information that Duke Energy collects, uses and stores. The program implements consistent measures to comply with the applicable laws, rules and regulations. |
Compliance |
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G4-PR9 |
Fines paid for noncompliance with regulations and codes for use of products and services. |
See our Form 10-K filed with the Securities and Exchange Commission (A search on the word "litigation" or "fine" in this document leads to several references.) |
EU26 |
Percentage of population unserved in service area |
Duke Energy has an obligation to serve all who want electrical service in its service territory. |
EU27 |
Number of residential disconnections |
Duke Energy does not track this information as specified in the GRI guidelines. |
EU28 |
Power outage frequency |
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EU29 |
Average power outage duration |
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EU30 |
Average plant availability factor |