Hurricane Prep

The number of harsh storms is on the rise, averaging between 70 and 130 per year in the U.S. And in today’s business world, reliable power is more important than ever. Even a brief interruption can mean loss of product, time and revenue.


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According to a study by Information Technology Intelligence Consulting (ITIC), 98 percent of businesses reported downtime can cost them more than $100,000 per hour. This cost has risen more than 25 percent over the past eight years, and now more than ever, you should take the extra steps to make sure your power is protected.

At Duke Energy One, we provide long-term backup power and electrical infrastructure support for many large commercial, industrial and institutional customers across the country. We design, build, own and maintain these systems for customers to keep their businesses running smoothly in the event of power outages caused by a variety of reasons – including hurricanes. The Carolinas have suffered more than their share of dangerous or devastating weather in the past few years. Disastrous floods swamped South Carolina in 2015, followed by the arrival of Hurricane Matthew in the fall of 2016. About a month after Hurricane Florence arrived for the Labor Day weekend last year, Michael made landfall in the Florida Panhandle and began moving north.

When Duke Energy One prepares for a hurricane, our crews receive pages of safety information discussing working in flooded conditions, dealing with wildlife, and driving during and after storms. A lot of planning goes into getting ready for these storms – below is a list (not fully inclusive) of some of the pre-storm prep that our Energy Services response team reviews:

  • Safety first – develop safety messages; confirm PPE availability; evaluate vehicles
  • Develop customer contact and communication plans
  • Establish Command Center and staffing plan
  • Document vendor contact information
  • Fuel and inspect all sites; complete any corrective actions
  • Identify additional resource and material needs
  • Secure equipment, fuel, vendors and technicians
  • Establish emergency response plan
  • Create list/map of sites; track site status and monitor fuel
  • Fuel all vehicles, charge phone and battery backups 
  • Secure strategic hotel rooms and staging plan
  • Storm tracking is a vital part of our hurricane prep work and we closely follow Duke Energy meteorologists forecasting.
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A Resource Plan is then put into effect and lists our Energy Services customers along with the site address, primary Energy Services contact, and the type of backup power that is at their facility. The Resource Plan also lists out the shifts of emergency contact (available 24/7). During pre-storm, all sites and assets are inspected and tested, and all fuel is topped off. Our customers are all contacted and any corrective actions are taken at customer facilities if issues were found during pre-site inspection. Energy Services then secures and strategically stages equipment and technicians, in addition to fuel tankers and blocks of fuel. Throughout the duration of storm impact, the command center is managed around the clock with facility systems continuously monitored and fuel levels tracked.   

A Summary of Storm Impact report is created and customers are notified of any power outages and “saves” (when the backup power is running during a utility power outage.) 

A Post-Storm Action Plan is created and site inspections occur again to determine any maintenance or corrective action needed. Finally, the Energy Services team has a post-storm meeting to discuss follow-up with customers, lessons learned and an enhancement action plan. 

In 2018, Duke Energy One saved companies during utility power outages 109 times in multiple locations across the country. You can greatly reduce the risk of a power failure by installing and utilizing one or more on-site generators and fuel storage tanks. If you’re experiencing momentary interruptions, consider uninterruptible power source equipment. Backup generators can help with prolonged power outages. The cost of a power outage is unique to your business, and we are here to support with the appropriate solutions.

Every day, Duke Energy One helps customers optimize energy systems, improve their financial position, and achieve sustainability goals. For more information on how we can help you, please visit us at duke-energy.com/one or call 800.288.6807 to speak with a member of our customer solutions team.
Duke Energy Carolinas 
Duke Energy One is not the same company as Duke Energy Carolinas ("DEC"), and Duke Energy One has separate management; Duke Energy One is not regulated by the North Carolina Utilities Commission or the Public Service Commission of South Carolina or in any way sanctioned by the Commissions; Purchasers of products or services from Duke Energy One will receive no preference or special treatment from DEC; and
A customer does not have to buy products or services from Duke Energy One in order to continue to receive the same safe and reliable electric service from DEC. Nonpayment for these products or services may result in removal from the program, but will not result in disconnection of electric service. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

Duke Energy Progress 
Duke Energy One is not the same company as Duke Energy Progress ("DEP"), and Duke Energy One has separate management; Duke Energy One is not regulated by the North Carolina Utilities Commission or the Public Service Commission of South Carolina or in any way sanctioned by the Commissions; Purchasers of products or services from Duke Energy One will receive no preference or special treatment from DEP; and A customer does not have to buy products or services from Duke Energy One in order to continue to receive the same safe and reliable electric service from DEP. Nonpayment for these products or services may result in removal from the program, but will not result in disconnection of electric service. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

Indiana
These non-regulated utility products are not part of the regulated utility services offered by Duke Energy Indiana and are not in any way sanctioned by the Indiana Utility Regulatory Commission. Purchasers of these products will receive no preference or special treatment from Duke Energy Indiana in regard to their regulated electric service. A customer does not have to buy these products or services from Duke Energy One in order to receive the same safe and reliable electric service from Duke Energy Indiana. Purchasing such goods and services is completely at the customer’s discretion and similar products may also be available from other third party suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY. 

Ohio
These non-regulated utility products are not part of the regulated utility services offered by Duke Energy Ohio and are not in any way sanctioned by the Public Utilities Commission of Ohio. Purchasers of these products will receive no preference or special treatment from Duke Energy Ohio in regard to their regulated electric or gas service. A customer does not have to buy these products or services from Duke Energy One in order to receive the same safe and reliable electric or gas service from Duke Energy Ohio. Purchasing such goods and services is completely at the customer’s discretion and similar products may also be available from other third party suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

Kentucky
Duke Energy One is not the same company as Duke Energy Kentucky. Duke Energy One is not regulated by the Kentucky Public Service Commission. You do not have to buy Duke Energy One products or services (as applicable) in order to continue to receive service from the utility. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.

Florida

Duke Energy One is not the same company as Duke Energy Florida ("DEF"), and Duke Energy One has separate management;  Duke Energy One is not regulated by the Florida Public Service Commission or in any way sanctioned by the Commission; Purchasers of products or services from Duke Energy One will receive no preference or special treatment from DEF; and a customer does not have to buy products or services from Duke Energy One in order to continue to receive the same safe and reliable electric service from DEF. Nonpayment for these products or services may result in removal from the program, but will not result in disconnection of electric service. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.