Keeping your power on is a priority for Duke Energy, but circumstances beyond our control can cause power outages. We want to take every step we can to safely restore your service as quickly as reasonably possible.
Report Electric Outage
- Toll free: 1-800-543-5599
- Online: If you have access to the Internet, report an outage using our online outage report form.
Report Gas Trouble
For safety reasons, please telephone us directly to report gas trouble.
- Toll free: 1-800-634-4300
Request Light Repair
Duke Energy maintains outdoor lighting to help promote safety and security in public areas. Use our online form to report outages or trouble.
Report a Tree Problem
Call us or use our online form to alert us of a tree that may be growing too close to our power lines.
Find out where power outages are located in the Ohio and Kentucky service areas.