On Nov. 23, 2015, JACO Environmental, the company that provides the service for our Appliance Recycling Program, unexpectedly discontinued all operations. We apologize for the inconvenience this causes and are diligently working to determine next steps on behalf of our customers. Below is the most up-to-date information:
- If you would like to schedule an appointment – We are currently not accepting appointments for appliance recycling. Please continue to check back here for the most up-to-date information.
- If you have scheduled an appointment – We apologize and appreciate your patience as we work through this situation. Unfortunately, all existing appointments have been cancelled. Please email us at email@example.com with your Duke Energy account number and your preferred phone number and email address. We will update you as information becomes available.
- If you already recycled your appliance but have not yet received your incentive check – Please email us at firstname.lastname@example.org with your Duke Energy account number and your preferred phone number and email address. We will update you as information becomes available.
- If you have received an appliance incentive check – Please do not deposit your check. Please email us at email@example.com with your Duke Energy account number and your preferred phone number and email address. We will update you as information becomes available.
- If you have received an appliance rebate check and have incurred additional bank fees – We are in the process of contacting all customers who may have been affected by this situation. In the interim, please email us at firstname.lastname@example.org with your Duke Energy account number and your preferred phone number and email address. We will update you as information becomes available.
We appreciate your patience. Should you have any additional questions or concerns, please email us at email@example.com.
You could save up to $150 a year on your energy bill.
Older refrigerator models use a lot more energy than today's more efficient appliances. In fact, your spare fridge could be adding up to $150 a year to your energy bill.
How it works:
STEP ONE: You schedule pickup
Select a day and time that works for you. Sign up online or call 888.638.3738.
STEP TWO: We take it away
We’ll come to your house and remove your appliance for free.
STEP THREE: Your fridge gets recycled
A local recycling center will recycle up to 95 percent of your old fridge.
STEP FOUR: You get a check
We’ll send you a check for $50. (And don’t forget the extra that you’ll save in energy costs.)
Up to 95 percent of your old fridge can be recycled,
keeping its parts out of landfills.
- Foam Insulation: gets disposed of properly
- Metal, Plastic, Casing, Shell and Glass: get reused
- Used Oil: is recycled or disposed of properly
- Mercury-Containing Components: are disposed of properly
- PCB-Containing Capacitors: are disposed of properly
Learn more about the environmental impact of fridge recycling (PDF).
Who can participate?
To participate, you must:
- Be a Duke Energy residential customer with a valid Duke Energy account number
- Own your extra refrigerator
There is a limit of two appliances recycled per account, per calendar year.
Is my fridge eligible?
To be eligible, your refrigerator must be:
- 10 to 30 cubic feet
- Empty and defrosted
- Plugged in and running/cooling – plug it in the day before so that it is cool upon arrival.
- Accessible for safe removal.
The pickup crew must have clear access to enter your home and remove the appliance. Please contact customer service if you have any questions or concerns.
Frequently asked questions
What is the Appliance Recycling Program?
Duke Energy's Appliance Recycling Program can help you save energy and money by taking your extra fridge or freezer off your hands. Our recycling partner, JACO Environmental, will safely pick up your appliance for free and take it to be recycled. Then we'll send you a check.
When you recycle your old refrigerator or freezer, up to 95 percent of its components are reused, and the toxins and ozone-destroying gases from the foam insulation are disposed of safely.
Why is Duke Energy offering this program?
We want to remove older, inefficient appliances from the power grid. By switching to energy-efficient appliances, customers can use less energy and save money.
When customers lower their energy usage, it reduces the costs of providing energy and the need to build more power plants in the future, which actually lowers bills for everyone.
How do I determine the size of my refrigerator?
The size of your refrigerator is often embedded in the model number, which may be printed somewhere on your unit. The model number may look like "TXI21RL." In this case, the fridge is 21 cubic feet.
If you cannot find your model number, you can get a rough estimate by measuring the inside of your fridge and multiplying length by its height by its depth (L x H x D).
Will appliances other than refrigerators and freezers be accepted for the program?
We continually evaluate all of our programs to see how we can improve or expand them. Our Appliance Recycling Program is relatively new, so we're still compiling program data and customer feedback. We will continue to evaluate the program to see if and how we can expand it to include additional appliances.
What happens to the refrigerators and freezers once collected?
Our recycling partner, JACO Environmental, will recycle up to 95 percent of your appliance’s components. All of the materials – insulation, oil, metal, plastic, mercury and more – from your old appliance can be reused or disposed of in an environmentally responsible way. This keeps your refrigerator out of landfills – where it could leak hazardous emissions.
How do I schedule my appliance for pickup?
You can schedule an appliance pickup online or by calling 888.638.3738. Our representatives are available by phone between 7 a.m. and 8 p.m. on weekdays, and between 10 a.m. and 5 p.m. on Saturdays.
Remember to have your Duke Energy account number on hand to schedule pickup. Your account number is located in the upper right-hand corner of your energy bill.
When will I receive my incentive check?
We'll send you a check within four to six weeks of the appliance pickup.
Who is JACO Environmental?
JACO Environmental is one of the country's largest appliance recyclers. The company works with utilities in 26 states and recycles over 400,000 appliances each year.
Once an appliance arrives at a JACO recycling center, it is totally deconstructed. Most of the components are recycled. What can't be recycled is carefully disposed of in an environmentally responsible manner.
Will I be able to drop off my appliance at the designated recycling center?
No. Customers can only participate in the Appliance Recycling program by scheduling an in-home pickup.
Can I still receive the $50 incentive if a retailer other than JACO picks up my appliance?
No, the appliances must be picked up by Duke Energy’s vendor partner, JACO, specifically for the Appliance Recycling Program. Appliances picked up by other retailers not affiliated with this program do not qualify for the incentive.
Is Duke Energy offering rebates toward the purchase of new ENERGY STAR® appliances?
At this time, incentives apply only to the appliances being recycled.
Can I participate in the program if I rent my residence but own the fridge or freezer?
Yes. All Duke Energy residential customers who own qualified appliances are eligible to participate.
Do I have to be present at the time of pickup?
You or an authorized adult, 18 years of age or older, must be present to sign the pickup release form.
How will I know if my appliances qualify for the program?
Refrigerators or freezers must be:
- 10 to 30 cubic feet
- Readily accessible for removal
- Plugged in, cooling and empty at the time of collection
- Located at the customer's residence at the time of pickup
When you schedule pickup online or by phone, you’ll be asked a series of questions about your fridge or freezer to make sure it qualifies before the scheduling process is completed.
How are collection dates and times established?
When calling or scheduling online, you’ll be able to choose one or more pickup dates specific to your location. One to two days before the scheduled pickup date, a representative will contact you with a four-hour window for collection time. On your pickup date, collectors will contact you en route to confirm the appointment time.
What should I do to prepare for my pickup appointment?
On the day of the pickup, you must provide clear and safe access for the pickup team to remove your appliance. Team members will not risk injury, move your personal things or modify your home (e.g., remove a door or railings) to remove the appliance.
Who should I contact with questions about the Appliance Recycling Program?
You can send your questions to firstname.lastname@example.org or call 888.638.3738. Our representatives are available by phone between 7 a.m. and 8 p.m. on weekdays, and between 10 a.m. and 5 p.m. on Saturdays.
Why should I recycle my refrigerator or stand-alone freezer?
Refrigerators and freezers purchased before 1993 can consume two to three times more energy than newer models. Replacing your current unit with an ENERGY STAR qualified model could save you up to $150 a year in energy.
Can I recycle more than one appliance?
Each Duke Energy customer can recycle a maximum of two units per calendar year as part of the Appliance Recycling Program.
How long will I have to wait on the scheduled pickup day?
When you schedule your pickup, you'll select a day that's convenient for you. We'll then contact you before the scheduled day to set a four-hour pickup window.
My appliance no longer works. Does it still qualify?
No. Non-working fridges and freezers do not qualify for the Appliance Recycling Program. Nonetheless, we encourage you to dispose of the unit in an environmentally responsible manner.